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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Supporting Cisco Collaboration Devices (CLTECH 100-890) |
| Exam Number: | 100-890 |
| Exam Duration: | 50 minutes |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Exam Format: | Simulation-based questions, Multiple choice, Multiple answer |
| Related Certifications: | Cisco Certified Support Technician (CCST) Cybersecurity Cisco Certified Support Technician (CCST) Networking |
| Exam Price: | $125 USD (may vary by region) |
| Real Exam Qty: | 40-50 |
| Recommended Training: | Cisco Certified Support Technician (CCST) Collaboration Training |
| Exam Registration: | Cisco Certification Exams Registration (Pearson VUE) |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or onsite testing via Pearson VUE |
| Pre Condition: | No formal prerequisites recommended; basic networking and IP telephony knowledge is helpful. |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/certifications/cisco-certified-support-technician-collaboration.html |
| Section | Objectives |
|---|---|
| Topic 1: Basic Networking for Collaboration | - IP addressing and subnetting fundamentals - SIP and VoIP fundamentals - Network connectivity and troubleshooting basics |
| Topic 2: Cisco Collaboration Platforms | - Cloud vs on-prem collaboration architecture basics - Calling and meeting features - Cisco Webex services overview |
| Topic 3: Troubleshooting Collaboration Devices | - Common endpoint issues - Audio/video quality troubleshooting - Connectivity and registration issues |
| Topic 4: Collaboration Devices and Endpoints | - Device setup and basic configuration - Device registration and provisioning concepts - Cisco IP phones and collaboration endpoints overview |
Cisco recommends these official training resources:
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Cisco states the following prerequisites for the Cisco Supporting Cisco Collaboration Devices: No formal prerequisites recommended; basic networking and IP telephony knowledge is helpful..
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Which two features are provided by the Cisco Unified Communications Manager signaling and device control function? (Choose two )
Correct Answer: A,B 🗳️
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What are two reasons that video conferencing solutions developed before the 1990s were impractical? (Choose two)
Correct Answer: A,D 🗳️
How does the Cisco IP phone learn the voice VLAN ID?
Correct Answer: D 🗳️
Which screen size does the Cisco DX80 offer?
Correct Answer: C 🗳️
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Which three statements describe the Cisco TelePresence Management Suite (TMS)? (Choose three.)
Correct Answer: A,C,D 🗳️
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