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Avaya 33160X valid - in .pdf
- Exam Code: 33160X
- Exam Name: Avaya Workforce Engagement Support Certified Exam
- Q & A: 71 Questions and Answers
- PDF Price: $59.99
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- Exam Code: 33160X
- Exam Name: Avaya Workforce Engagement Support Certified Exam
- Q & A: 71 Questions and Answers
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Avaya 33160X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Problem Resolution | 20% | - Resolution of common issues - Log analysis and diagnostics - System error identification |
| Topic 2: Installation and Configuration | 25% | - Basic configuration and integration - Software installation and setup - Pre-installation checks |
| Topic 3: Upgrade and Migration | 10% | - Post-upgrade verification - Migration procedures - Upgrade planning and prerequisites |
| Topic 4: Architecture and Solution Overview | 20% | - Avaya Workforce Engagement components - System architecture and interfaces - Deployment models and requirements |
| Topic 5: Administration and Maintenance | 25% | - User and system management - Monitoring and routine maintenance - Backup and restore procedures |
Avaya Workforce Engagement Support Certified Sample Questions:
Question #1
Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)
- A. It can optimize the workforce.
- B. It can enrich interactions.
- C. It can provide expert agent selection distribution.
- D. It can generate real time reports.
- E. It can improve processes.
Answer: A,B,E
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Question #2
A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?
- A. CTI adapter is not necessary for Integration Service
- B. CTI adapter is required to receive call signalling and meta data from the
- C. There is just one CTI adapter per system
- D. There is just one CTI adapter per data source
Answer: B
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Question #3
A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X.
the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach.
Which two factors led to this recommendation? (choose two).
- A. It is suitable for small systems only.
- B. It will support rollback by reverting to the 15.1 Date Center
- C. It will minimize upgrade downtime risks
- D. The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X-
Answer: B,C
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Question #4
Which documentation category covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site?
- A. Deployment reference guides.
- B. Product document guides
- C. End-user guides
- D. Implementation guides.
Answer: D
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Question #5
Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)
- A. The account cannot be the same as the Management Service account
- B. The password can be changed after the installation
- C. The account must be defined within a workgroup
- D. It is allowed to change the username after initial installation.
Answer: A,B
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