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- Exam Code: HP2-H65
- Exam Name: Selling HP Personal Systems Services 2018
- Q & A: 36 Questions and Answers
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- Exam Code: HP2-H65
- Exam Name: Selling HP Personal Systems Services 2018
- Q & A: 36 Questions and Answers
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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Services and Support Offerings | - HP Care Pack services and warranty extensions - Lifecycle services and device protection options |
| Topic 2: HP Personal Systems Portfolio Overview | - Desktops, notebooks, workstations, and thin clients - Product positioning and use cases in enterprise and SMB environments |
| Topic 3: Sales Process and Services Attachment | - Integrating services into hardware sales cycles - Upselling and cross-selling HP support services |
| Topic 4: Competitive Differentiation | - Security, manageability, and reliability features overview - HP advantages vs. competing PC vendors |
| Topic 5: Selling and Value-Based Positioning | - Value proposition of HP personal systems services - Customer needs analysis and solution mapping |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Question #1
Why does investing in HP Services matter to your customers?
- A. give customers incremental discounts on accessories
- B. help reduce the impact of downtime and maximize employee productivity
- C. earn money on rebates
- D. resell HP Services
Correct Answer: B 🗳️
Question #2
Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?
- A. Next Business Day onsite + Labeling and Tagging
- B. Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
- C. Installation services + Labeling and Tagging + Data and Device Security
- D. Deinstallation + Image load + Installation services
Correct Answer: B 🗳️
Question #3
Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?
- A. HP Cirrus
- B. HP Cross Sell Solution
- C. HP Sales Central
- D. HP Support Center
Correct Answer: C 🗳️
Question #4
Which two business initiatives indicate that a potential customer is ready for a conversation about Deploy?
(Select two.)
- A. They need to get reports about their IT performance environment.
- B. They need to standardize IT implementations (global/multi-national, multi-location).
- C. They need to increase security for sensitive data.
- D. They need IT resources focused on innovation.
- E. They need to shift the IT focus/time from deployment tasks to core business activities.
Correct Answer: C,D 🗳️
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