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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

Which HP Care Pack Services option is considered a Risk Mitigation service?

A. Offsite Repairs
B. Asset Tagging
C. Printer and Accessory Installation
D. PC Tracking and Recovery

Question 2

Which HP PPS Services allow customers to add leasing of the new hardware purchased within the
pricing?

A. HP Care Pack Services
B. HP Standard Contractual Services
C. HP Priority Services
D. HP Custom Contractual Services

Question 3

According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A. 32%
B. 18%
C. 58%
D. 92%

Question 4

Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"

A. Maintenance Kit Replacement for printers
B. HP Care Pack Services (next business day or same day
C. Accidental Damage Protection
D. Travel Services

Question 5

What is true about HP Standard Contractual Services?

A. Each HP Standard Contractual Services agreement is linked to one hardware serial number.
B. HP standard Contractual Services can provide special customer delivery requirements, such as project
management.
C. The HP Standard Contractual Services are annual services for multiple products on one agreement.
D. HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale.

Solutions: