Which two of the following aspects of a quality management system must the organisation continually improve?

• A. Applicability
• B. Adaptability
• C. Suitability
• D. Efficiency
• E. Effectiveness
• F. Responsiveness

You work for an organisation, ' A ' , which provides packaged food to the public. You are asked to lead a team (you as the leader and two other auditors) to audit a supplier, ' B ' , which provides packaging materials to your organisation. It is 4 p.m. and the audit is close to an end; you are having an internal meeting with the team to decide what will be presented to the auditee during the Closing meeting.
The Closing meeting was scheduled
for 5 p.m.
You, as audit team leader, audited top management, the laboratory, and the storage of raw materials.
Auditor 1 audited the two manufacturing lines and dispatch areas.
You to Auditor 1: " What findings would you report? "
Auditor 1: " When reviewing the Dispatch records, I noticed that during the morning two different trucks (Number 011 and 025) delivered the same batch number of the product (Batch 33555). Truck 011 left the plant at 9.15 am and Truck 025 left the plant at
11.30 am. Procedure P-02 Rev.3 says
that trucks should carry a complete batch. The batch number, once on the truck, is captured using a QR device. " You: " OK, what do you think? " Auditor 2: " I think that this is a nonconformity. " You: " OK. How would you describe the evidence on which the nonconformity will be based " ?
Identify which one of the following statements best describes the identified nonconformity.

• A. Dispatch personnel are not fully aware of the need to conform to written procedures.
• B. The batch 33555 was delivered split in two different trucks (011 and 025).
• C. A product delivered to the client was not identified as required in P-02 Rev 3.
• D. Dispatch personnel do not always carry out its activities in conformance with Procedure P-02 rev 3.

Scenario 7: POLKA is a car manufacturing company based in Stockholm, Sweden. The company has around
14,000 employees working in different sectors which help with the design, painting, assembling, and test drives of the final product. The company is widely known for its qualitative products and affordable prices. In order to retain their reputation, POLKA implemented a quality management system (QMS) based on ISO
9001.
Before applying for certification, the company decided to conduct an internal audit to check whether there are any nonconformities in their QMS and if the requirements of ISO 9001 are being fulfilled. The top management appointed Sean, the internal auditor, as the team leader of the internal audit team. Sean required from the top management to have unrestricted access to the employees and executives of POLKA and to the documented information. Furthermore, Sean required to establish a team with a large number of auditors, considering the size and the complexity of the organization. The top management of POLKA agreed with Sean ' s requirements.
The top management, in cooperation with Sean, assigned 10 more employees to the audit team. Following that. Sean planned the audit activities and assigned the roles and responsibilities to each auditor. They began by interviewing employees of different manufacturing departments to check whether they are aware of the process of the QMS implementation. While conducting these activities, one of the auditors asked Sean for permission to audit the department in which he worked on a daily basis, as he was very familiar with the processes of the department.
Along the way, the teams findings showed that the staff were trained, documented information was updated, and the QMS fulfilled the requirements of ISO 9001. The internal audit took three weeks to complete, and on the last week the audit team held a final meeting The team shared their results and together drafted the audit report This report was submitted to the top management of the company. The report was maintained as documented information, and was available to the relevant interested parties.
Based on the scenario above, answer the following question:
Based on Scenario 7, the team worked together to draft the final audit report. Is this acceptable?

• A. No, it is the responsibility of the audit team leader to draft the audit report
• B. No, audit team members should draft separate reports for their findings and conclusions
• C. Yes, audit team members should contribute to drafting one general report for the findings and conclusions

Which two of the following work documents are not required for audit planning by an auditor conducting a certification audit?

• A. A career history of the quality manager
• B. A list of interested parties
• C. An evidence sampling strategy
• D. An organization ' s financial statement
• E. An audit plan
• F. A checklist

During a Stage 1 audit, the Quality Manager asks that the audit includes coverage of a new work area they have expanded into since the application was made.
Which of the following two actions should the auditor take?

• A. Suggest that she will advise the programme manager that the audit scope should be revised to include the new work area.
• B. Advise the Quality Manager that an extension of the scope is possible but will have to go through established procedures.
• C. Determine whether the Quality Management System covers the new work area and, if so, proceed with the audit.
• D. Advise the Quality Manager that the audit scope has been set and the audit will proceed as planned.
• E. Suggest that the Quality Manager cancels the audit contract and reapplies for the new situation.
• F. Advise the Quality Manager that, within the existing scope, the new work area can be included without any problem.