Instant Download EXIN : ITIL Deutsch
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EXIN ITIL Deutsch valid - in .pdf
- Exam Code: ITIL Deutsch
- Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
- Q & A: 505 Questions and Answers
- PDF Price: $69.99
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- Exam Code: ITIL Deutsch
- Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
- Q & A: 505 Questions and Answers
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EXIN ITIL Deutsch valid - Testing Engine
- Exam Code: ITIL Deutsch
- Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
- Q & A: 505 Questions and Answers
- Software Price: $69.99
- Testing Engine
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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key Concepts of Service Management | 12% | - Products and services, service offerings - Value, value co-creation, service, service management - Stakeholders: customers, users, sponsors, providers |
| Topic 2: ITIL Service Value System | 20% | - Service value chain - Continual improvement - Guiding principles - Governance - Practices |
| Topic 3: Service Value Chain Activities | 15% | - Obtain/build - Engage - Deliver and support - Plan - Design and transition - Improve |
| Topic 4: Four Dimensions of Service Management | 18% | - Information and technology - Organizations and people - Partners and suppliers - Value streams and processes |
| Topic 5: ITIL Management Practices | 17% | - Technical management practices
|
| Topic 6: Guiding Principles | 18% | - Start where you are - Progress iteratively with feedback - Think and work holistically - Optimize and automate - Collaborate and promote visibility - Keep it simple and practical - Focus on value |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Question 1
Welches ist eines der HAUPTanliegen der Wertschöpfungskettenaktivität „Design und Übergang“?
A. Die Bedürfnisse der Stakeholder verstehen
B. Erfüllen der Erwartungen der Stakeholder
C. Sicherstellen der Verfügbarkeit von Servicekomponenten
D. Die Vision der Organisation verstehen
Question 2
Welches ITIL-Konzept hilft einer Organisation, gute Entscheidungen zu treffen?
A. Service-Wertschöpfungskette
B. Vier Dimensionen des Servicemanagements
C. Praktiken
D. Leitprinzipien
Question 3
Welches ist KEINE Service-Desk-Struktur, die in den ITIL-Leitlinien für den Servicebetrieb beschrieben wird?
A. Lokal
B. Virtuell
C. Zentralisiert
D. Ausgelagert
Question 4
Welche ZWEI Aussagen zur Praxis des „Service Request Managements“ sind RICHTIG?
1. Serviceanfragen sind Teil der normalen Servicebereitstellung
2. Beschwerden können als Serviceanfragen bearbeitet werden
3. Serviceanfragen resultieren aus einem Servicefehler
4. Normale Änderungen sollten als Serviceanfragen behandelt werden
A. 3 und 4
B. 1 und 2
C. 2 und 3
D. 1 und 4
Question 5
Welches ist die richtige Kombination von Elementen, die einen IT-Service ausmachen?
A. Kunden, Anbieter und Dokumente
B. Informationstechnologie, Netzwerke und Menschen
C. Menschen, Prozesse und Kunden
D. Informationstechnologie, Menschen und Prozesse
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: D |
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