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EXIN ITILFNDv4 valid - in .pdf

ITILFNDv4 pdf
  • Exam Code: ITILFNDv4
  • Exam Name: ITIL 4 Foundation
  • Q & A: 376 Questions and Answers
  • PDF Price: $69.99
  • Free Demo

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  • Exam Code: ITILFNDv4
  • Exam Name: ITIL 4 Foundation
  • Q & A: 376 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $139.98  $89.99
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EXIN ITILFNDv4 valid - Testing Engine

ITILFNDv4 Testing Engine
  • Exam Code: ITILFNDv4
  • Exam Name: ITIL 4 Foundation
  • Q & A: 376 Questions and Answers
  • Software Price: $69.99
  • Testing Engine

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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Guiding Principles15%- Optimize and automate
- Start where you are
- Focus on value
- Keep it simple and practical
- Progress iteratively with feedback
- Think and work holistically
- Collaborate and promote visibility
Topic 2: Organizational Structure and Roles10%- Key roles and responsibilities
- Teams and groups
Topic 3: ITIL Service Value System20%- Governance
- Continual improvement
- Purpose and components
- Service value chain
  • 1. Obtain/build
    • 2. Deliver and support
      • 3. Plan
        • 4. Engage
          • 5. Design and transition
            • 6. Improve
              Topic 4: Technology and Information Management10%- Information management principles
              - Role of technology in service management
              Topic 5: Key Concepts of Service Management15%- Value, value co-creation, stakeholders
              - Service management as a practice
              - Services, service offerings, service relationships
              Topic 6: ITIL Practices30%- Service management practices
              • 1. Change enablement
                • 2. Availability management
                  • 3. Business continuity management
                    • 4. Capacity and performance management
                      • 5. Incident management
                        • 6. Service level management
                          • 7. Service request management
                            • 8. Problem management
                              - General management practices
                              • 1. Relationship management
                                • 2. Continual improvement
                                  • 3. Supplier management
                                    • 4. Information security management
                                      - Technical management practices
                                      • 1. Software development and management
                                        • 2. Deployment management
                                          • 3. Infrastructure and platform management

                                            EXIN ITIL 4 Foundation Sample Questions:

                                            Question 1

                                            What is a problem that has been analyzed but has not been resolved?

                                            A. Risk
                                            B. Known error
                                            C. Workaround
                                            D. Incident


                                            Question 2

                                            What ensures that a service provider and a service consumer continually co-create value?

                                            A. Service level management
                                            B. Service relationship management
                                            C. Service consumption
                                            D. Service offerings


                                            Question 3

                                            Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

                                            A. Evaluate measurements and metrics
                                            B. Define measurable targets
                                            C. Perform baseline assessments
                                            D. Execute improvement actions


                                            Question 4

                                            Which of the four dimensions contributes MOST to defining activities needed to deliver services?

                                            A. Value streams and processes
                                            B. Information and technology
                                            C. Partners and suppliers
                                            D. Organizations and people


                                            Question 5

                                            Which is handled as a service request?

                                            A. An investigation to identify the cause of an incident
                                            B. A compliment about an IT support team
                                            C. The failure of an IT service
                                            D. An emergency change to implement a security patch


                                            Solutions:

                                            Question 1
                                            Answer: B
                                            Question 2
                                            Answer: B
                                            Question 3
                                            Answer: A
                                            Question 4
                                            Answer: A
                                            Question 5
                                            Answer: B

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