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EXIN ITILSC-SOA valid - in .pdf
- Exam Code: ITILSC-SOA
- Exam Name: ITIL Service Capability Service Offerings and Agreements
- Q & A: 14 Questions and Answers
- PDF Price: $49.99
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- Exam Code: ITILSC-SOA
- Exam Name: ITIL Service Capability Service Offerings and Agreements
- Q & A: 14 Questions and Answers
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- Exam Code: ITILSC-SOA
- Exam Name: ITIL Service Capability Service Offerings and Agreements
- Q & A: 14 Questions and Answers
- Software Price: $49.99
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About EXIN ITILSC-SOA valid braindumps
Study Guides for ITILSC-SOA Exam
This section covers two essential publications and study guides that will make you better off in grasping what the ITILSC-SOA test needs. Well, the publications offer important guidance regarding best practices, and before covering these materials, here are the test objectives that your preparation must emphasize:
- Supplier management;
- Introduction to SOA;
- Managing of service levels;
- Management of service portfolios;
- Demand management;
- Management of service catalogues;
- SAO roles & responsibilities;
- IT services financial management;
- Management of business relationship;
Considerations for technology as well as implementation.
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Career Path
The individuals who complete the ITIL ITILSC-SOA exam and earn the related certification can explore various positions. They can work in the field of IT management and think about the following job roles: a Service Portfolio Manager, a Supplier Relationship Manager, an IT Finance Manager, as well as a Service Level Manager. The average remuneration for these titles is $98,000 per year.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to Service Offerings and Agreements | 10% | - Purpose, objectives and scope of SOA - Relationship with ITIL service lifecycle - Key concepts and value to business |
| Topic 2: Service Portfolio Management | 15% | - Portfolio structure and categorization - Pipeline, service catalogue and retired services - Business case and investment justification |
| Topic 3: Service Catalogue Management | 15% | - Integration with other processes - Structure, content and maintenance - Business and technical views |
| Topic 4: Roles, Responsibilities and Implementation | 5% | - Challenges and critical success factors - Technology and tool considerations - Key roles in SOA processes |
| Topic 5: Demand Management | 10% | - Link to capacity and service portfolio - Patterns of business activity - Influencing and managing demand |
| Topic 6: Supplier Management | 10% | - Contract management and renewal - Supplier categories and contracts - Evaluation, selection and performance monitoring |
| Topic 7: Financial Management for IT Services | 15% | - Pricing and value demonstration - Budgeting, accounting and charging - Cost models and ROI calculation |
| Topic 8: Service Level Management | 20% | - Review and improvement of service levels - SLAs, OLAs and underpinning contracts - Negotiation, monitoring and reporting |
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