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- Exam Code: 132-S-720.1
- Exam Name: Specialist Call Center Implement and Support Elective Exam
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- Exam Code: 132-S-720.1
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Avaya 132-S-720.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Call Management System (CMS) Administration | 25% | - CMS installation and setup - User access and permissions - Real-time monitoring and data analysis - Report configuration and management |
| Configuration & Implementation | 30% | - Call vectoring setup and configuration - Agent configuration and functionality - Feature activation and customization - Routing strategies and advanced routing |
| Avaya Aura Call Center Elite Architecture & Features | 25% | - Integration with Avaya communication platforms - Core features and capabilities - System components and architecture |
| Maintenance & Troubleshooting | 20% | - Diagnosing common issues - Troubleshooting routing and call flow problems - System health checks and monitoring - Log analysis and error resolution |
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