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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are three pitch elements that can be included to highlight what end customers are looking for when contacting a business of any size? (Select three.)

A) End customers want to connect to the right person regardless of the media they use to connect
B) Businesses need to adapt to the needs of their end customers
C) Present day customers are more apt to use voice, to contact a business
D) Other media types can be less expensive than using voice only

2. True or false? The net message for Avaya Contact Center Solutions for IP Office is that midsize businesses can now leverage Avaya customer experience management leadership in a solution that is fit for purpose - simple, yet powerful; with flexible deployment options; easy to use, maintain, and administer, and are all optimized for use with Avaya IP Office software.

A) False
B) True

3. Which are three pitch elements that can be included to start the discussion of how Avaya can help the prospect close more deals, support existing customers better and at a lower cost, or a combination of both? (Select three.)

A) Use facts and statistics from customer surveys to generate interest
B) Ask if the customer has a marketing manager
C) Research the business to see if the prospect has a text chat or other means for contact on their website
D) Highlight the improvements in customer experience, cost to service, and revenue the business can realize by implementing additional contact channels, like web chat, for their end customers

4. Which are the correct capacities for Avaya Contact Center Select? (Select two.)

A) Up to 250 Active Voice Agents with IP Office Server Edition
B) Up to 30 Active Voice Agents with IP Office Server Edition
C) Up to 30 Active Multichannel Agents with IP500v2
D) Up to 250 Active Multichannel Agents with IP500v2

5. Which are the three generic server types for Avaya IP Office Support Services (IPOSS}? (Select three.)

A) Medium Linux servers, DL120G and R210
B) IP500v1 Chassis
C) Large Linux server, DL360G and R620
D) IP500v2 Chassis

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