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Nortel 920-130 valid - in .pdf
- Exam Code: 920-130
- Exam Name: NNCSS-Symposium Express Call Center 4.2
- Q & A: 57 Questions and Answers
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Nortel 920-130 valid - Testing Engine
- Exam Code: 920-130
- Exam Name: NNCSS-Symposium Express Call Center 4.2
- Q & A: 57 Questions and Answers
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Nortel 920-130 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Overview & Architecture | 20% | - Hardware and software requirements - Symposium Express Call Center 4.2 components - System architecture and server roles |
| Topic 2: Maintenance & Troubleshooting | 15% | - Common issues and resolution - System logs and alarms - Performance tuning - Upgrades and patches |
| Topic 3: Call Routing & Management | 25% | - Agent configuration and login - Skill-based routing - Vector commands and scripting - Vector Directory Numbers (VDNs) |
| Topic 4: Administration & Reporting | 15% | - Real-time monitoring - Backup and restore procedures - System administration tools - Historical reporting and statistics |
| Topic 5: Installation & Configuration | 25% | - Integration with Meridian 1/CS1000 - Database configuration - License management - Server installation and setup |
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