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- Exam Code: 920-165
- Exam Name: NCDS-Contact Center Ris.6.0 Exam
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- Exam Code: 920-165
- Exam Name: NCDS-Contact Center Ris.6.0 Exam
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Nortel 920-165 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security and Performance | 10% | - Performance optimization - User access control |
| Contact Center Release 6.0 Architecture | 25% | - System components and topology - Hardware and software requirements - Redundancy and high availability |
| Maintenance and Troubleshooting | 20% | - Backup and restore procedures - System monitoring and alerts - Common faults and resolution |
| Installation and Commissioning | 20% | - Server and client software setup - Pre-installation planning - Integration with Communication Server 1000 |
| Configuration and Administration | 25% | - Routing strategies and scripts - Reporting and database management - Contact Center Manager configuration - Agent and skill set setup |
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