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Nortel 920-166 valid - in .pdf
- Exam Code: 920-166
- Exam Name: NCSS-Contact Center Multimedia Ris.6.0
- Q & A: 62 Questions and Answers
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Nortel 920-166 valid - Testing Engine
- Exam Code: 920-166
- Exam Name: NCSS-Contact Center Multimedia Ris.6.0
- Q & A: 62 Questions and Answers
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Nortel 920-166 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Support | 25% | - Diagnosing multimedia channel issues - Performance monitoring and optimization - Log analysis and error resolution |
| Topic 2: Contact Center Multimedia Architecture | 25% | - Multimedia server infrastructure - Integration with Contact Center Manager - System components and interactions |
| Topic 3: Administration and Maintenance | 25% | - Workflow and routing rules configuration - Backup, restore, and system updates - User and agent management |
| Topic 4: Installation and Configuration | 25% | - Configuration of email, web chat, and fax channels - Server installation procedures - Database setup and integration |
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