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Nortel 920-170 valid - in .pdf

920-170 pdf
  • Exam Code: 920-170
  • Exam Name: Symposium call center server 5.0 applicaiont Developer
  • Q & A: 76 Questions and Answers
  • PDF Price: $49.99
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  • Exam Code: 920-170
  • Exam Name: Symposium call center server 5.0 applicaiont Developer
  • Q & A: 76 Questions and Answers
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Nortel 920-170 valid - Testing Engine

920-170 Testing Engine
  • Exam Code: 920-170
  • Exam Name: Symposium call center server 5.0 applicaiont Developer
  • Q & A: 76 Questions and Answers
  • Software Price: $49.99
  • Testing Engine

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Nortel 920-170 Exam Syllabus Topics:

SectionObjectives
Call Center Configuration- Agent and skillset configuration
  • 1. Queue management
    • 2. Routing strategies
      Symposium Call Center Server Architecture- System components and architecture
      • 1. Call routing components
        • 2. Server architecture overview
          Application Development for Symposium Platform- Development environment and APIs
          • 1. Application integration methods
            • 2. Client/server interactions
              Reporting and Administration- Monitoring tools and reporting
              • 1. System administration tasks
                • 2. Performance metrics

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