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BlackBerry 10 Support Specialist Sample Questions:

1. A user reports getting a 403 error while trying to configure their e-mail account. What is the most likely cause?

A) The user* s password has been mistyped.
B) ActiveSync is not configured with Autodiscover.
C) ActiveSync is currently off-line.
D) The user is not provisioned for data services.

2. What desktop client allows for backup and restore of a BlackBerry 10 (BB10) device?

A) BlackBerry Desktop Manager
B) From the BlackBerry 10 home screen >Setup>Device Switch>transfer BlackBerry data to media card
C) BlackBerry Administration Service client, Devices>connected devices>Backup
D) BlackBerry Link

3. Which of the following resources would enable a user who has lost a device to ensure that their contact information is displayed on their BlackBerry?

A) BlackBerry Protect
B) App World
C) BlackBerry Help
D) BlackBerry Lost and Found

4. A user can download some applications over mobile, but not all. Why is the user having this issue?

A) Application is over 25MB
B) Mobile network is disabled
C) Use Wi-Fi' is enabled
D) Application is over 50MB

5. Email automatically moved to a subfolder in the mailbox, from an account integrated using Active Sync, is not seen in the Hub. Which of the options below best describes the process to ensure folder sync has been configured?

A) Open the Setup application from the home screen, select Accounts, select Set Defaults and select the integrated Active Sync account, open Folder Synchronization and verify or select the desired subfolders.
B) Pull down top panel with a downward bezel swipe, select Settings, Accounts and select the integrated Active Sync account, select Edit Folder Settings.
C) While in BlackBerry Hub, select Option pane (3 seashells, dots), navigate to Settings, Email Account Preferences, and select the integrated Active Sync account, select Folder Settings and verify or select the subfolders for synchronization.
D) While in the BlackBerry Hub, open the Options panel, select Inbox Management, open the integrated Active Sync account and select Edit Folder Settings and verify or select the desired subfolders.

Solutions: