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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Availability management is directly responsible for the availability of which of the following?

A) IT services and business processes
B) IT services, components and business processes
C) Components and business processes
D) IT services and components

2. Which one of the following does service metrics measure?

A) Infrastructure availability
B) Maturity and cost
C) The end-to-end service
D) Functions

3. Which one of the following is the BEST description of a service-based service level agreement (SLA)?

A) An agreement that covers service specific issues in a multi-level SLA structure
B) An agreement that covers one service for a single customer
C) An agreement that covers one service for all customers of that service
D) An agreement with an individual customer group, covering all the services that they use

4. Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

A) The supplier management
B) The IT service continuity management
C) The service level management
D) The service catalogue management

5. Which of the following statements MOST correctly identifies the scope of design coordination
activities?

A) Any change that the organization believes could benefit
B) Only changes that introduce new services
C) It is mandatory that all changes are subject to design coordination activity
D) Only changes to business critical systems

Solutions: