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EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A) Continual improvement
B) Service level management
C) Information security management
D) Monitoring and event management

2. Which is a recommendation for applying the guiding principle 'keep it simple and practical?

A) Communicate in a way the audience can hear
B) Sometimes nothing from the current state can be re used
C) Fast does not mean incomplete
D) If a practice is easier to follow it is more likely to be adopted

3. Which statement about the 'optimize and automate' guiding principle is CORRECT?

A) Automation is best applied to non-standard tasks
B) Technology eliminates the need for human intervention
C) Activities should be automated before they are optimized
D) Automation frees human resources for more complex activities

4. Which statement about service offerings is CORRECT?

A) Service offerings describe how providers and consumers cooperate to co-create value
B) Service offerings include the transfer of goods from the consumer to the prowler
C) Each service should be described to consumers as a single service offering
D) The same product can be used as a basis for more than one service offering

5. Which practice has a purpose that includes managing authentication and non-repudation?

A) Service Configuration management
B) Information security management
C) IT Asset Management
D) Change enablement

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