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| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Intermediate Capability: Operational Support and Analysis (OSA) |
| Exam Number: | ITILSC-OSA |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Related Certifications: | ITIL Intermediate Capability: Planning, Protection and Optimization (PPO) ITIL Foundation ITIL Managing Across the Lifecycle (MALC) ITIL Intermediate Capability: Service Offerings and Agreements (SOA) |
| Exam Format: | Multiple answer questions, Scenario-based multiple choice |
| Passing Score: | 70% (28/40) |
| Certificate Validity Period: | 3 years |
| Exam Price: | Approximately USD 250 (varies by region and exam institute) |
| Real Exam Qty: | 8 scenario-based multiple choice questions |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN ITIL Certification Page |
| Sample Questions: | ![]() |
| Exam Way: | Computer-based exam (online proctored or test center) |
| Pre Condition: | ITIL Foundation certification is required before taking this exam. |
| Official Syllabus URL: | https://www.exin.com |
| Section | Objectives |
|---|---|
| Request Fulfilment | - Standard service requests handling - Request models and workflows |
| Problem Management | - Root cause analysis techniques - Known error database usage |
| Incident Management | - Incident lifecycle and workflow - Major incident handling |
| Access Management | - Authorization and rights management - Identity and access control principles |
| Operational Activities | - Monitoring and control activities - IT operations management practices |
| Service Desk | - Roles and responsibilities of service desk - Service desk structure and models |
| Service Operation Principles | - Purpose and value of Service Operation - Functions and processes in Service Operation lifecycle phase |
| Event Management | - Event correlation and response - Event detection and filtering |
As of the latest information, the ITILSC-OSA日本語 exam requires a passing score of 70% (28/40) and a registration fee of Approximately USD 250 (varies by region and exam institute). EXIN may revise either figure, so confirm both on the official site before scheduling.
EXIN lists these prerequisites for the EXIN ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版): ITIL Foundation certification is required before taking this exam..
Check the current requirements on the official certification page before booking.
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Per current exam information, the ITILSC-OSA日本語 exam contains 8 scenario-based multiple choice questions questions within a 90 minutes-minute limit. Practicing under those exact conditions removes the format shock on exam day.
The EXIN ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版) blueprint centers on these main domains:
The full official outline continues with further domains; the question bank covers them all.
EXIN points candidates to these official training resources:
For office workers short on class time, disciplined spare-time practice with a current bank covers the same syllabus at a fraction of the cost.
Use the official registration channels below:
Pick your test center or online session and book ahead — a fixed date focuses preparation like nothing else.
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Correct Answer: B 🗳️
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Correct Answer: A 🗳️
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