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EXIN ITSM20F valid - in .pdf
- Exam Code: ITSM20F
- Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)
- Q & A: 78 Questions and Answers
- PDF Price: $49.99
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- Exam Code: ITSM20F
- Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)
- Q & A: 78 Questions and Answers
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EXIN ITSM20F valid - Testing Engine
- Exam Code: ITSM20F
- Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)
- Q & A: 78 Questions and Answers
- Software Price: $49.99
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EXIN ITSM20F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operation of the Service Management System | 55% | - Relationship and agreement processes
|
| Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
| Service Management System (SMS) Requirements | 30% | - Operation, performance evaluation, and improvement
|
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:
Question #1
Who or what should always be informed in case a release is rejected, delayed or
cancelled?
- A. Incident management
- B. The senior management representative
- C. Change management
- D. Business relationship management
Correct Answer: C 🗳️
Question #2
Different types of events are reported to the Service Desk. Which event is an incident?
- A. A report that the printer is not working
- B. A request for the installation of a new bookkeeping package
- C. A notification that a new toner cartridge has just been installed in a printer
- D. Information about the rollout of a specific application
Correct Answer: A 🗳️
Question #3
In many organizations, management tasks or parts of those tasks are performed t>y third parties. Agreements are made with these parties that are expressed in contracts.
What are these contracts called?
- A. Underpinning Contracts
- B. Service Contracts
- C. Operational Level Contracts
- D. Service Level Agreements (SLAs)
Correct Answer: B 🗳️
Question #4
The service provider thinks that the service levels will not be met might a certain incident occur. When will the customer be informed?
- A. Never
- B. During service reporting
- C. Before the breach
- D. After the breach
Correct Answer: C 🗳️
Question #5
Quality Management Systems can assist organizations in enhancing what?
- A. Relationship with third parties
- B. Customer satisfaction
- C. ISO/EC 20000
- D. Supplier satisfaction
Correct Answer: B 🗳️
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