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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A. Service Objective
B. Predicted Waft Time
C. Dynamic Queue Position
D. Percent Allocation Distribution

Question 2

A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A. The wrong version of Avaya Terminal Emulator has been loaded on the PC.
B. Avaya Terminal Emulator is being used on an unsupported operating system.
C. There is a firewall between the PC and the CMS.
D. Avaya Terminal Emulator did not load correctly and needs to be reloaded.

Question 3

Which program is a custom application on the CMS?

A. High Availability Admin Sync
B. Avaya Visual Vectors Client
C. Alarm Origination Manager
D. Avaya Supervisor

Question 4

A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
B. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
C. From Solaris login as root and use the date command
D. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.

Question 5

Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A. Dynamic Threshold Adjustment
B. Service Objective
C. Dynamic Queue Position
D. Vector queuing priorities

Solutions: