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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.
Which two types of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company's Loyalty Program objectives?

A) Fixed Model and Qualifying Points
B) Fixed Model and Activity Model
C) Non-Qualifying Points and Activity Points
D) Non-Qualifying Points and Qualifying Points

2. The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?

A) Loyalty Segments
B) Loyalty product Pricing
C) Member Rewards and Benefits
D) Loyalty Tiers

3. A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.
How should the Member Services Agent restore the expired points and also set them to expire in the next two months?

A) Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months
B) Edit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date
C) Edit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date
D) Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date

4. The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?

A) Administrators can analyze up to 25 million rows
B) Rows do not have an analysis limit, only licenses do
C) Administrators can analyze up to 10 million rows
D) Administrators can analyze up to 1 million rows

5. Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.
How can this be built into Salesforce?

A) Download an app from the AppExchange to connect Salesforce and the external system.
B) Create with the external system to create Transaction Journals.
C) Create customer web service with Order Object
D) Create an schedule process to call the external system.

Solutions: