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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

Question 1

Which of the following are benefits that implementing Service Transition could provide to the business?
1. Ability to adapt quickly to new requirements
2. Reduced cost to design new services
3. Improved success in implementing changes

A. 2 and 3 only
B. All of the above
C. 1 and 2 only
D. 1 and 3 only

Question 2

Which of the following statements correctly states the relationship between urgency, priority and impact?

A. Priority should be based on impact and urgency
B. Impact should be based on urgency and priority
C. Impact, priority and urgency are independent of each other
D. Urgency should be based on impact and priority

Question 3

The MAIN objective of Service Level Management is:

A. To ensure that sufficient capacity is provided to deliver the agreed performance of services
B. To carry out the Service Operations activities needed to support current IT services
C. To create and populate a Service Catalogue
D. To ensure that an agreed level of IT service is provided for all current IT services

Question 4

Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability

A. 2 and 3 only
B. All of the above
C. 1 and 2 only
D. 1 and 3 only

Question 5

What would be the next step in the Continual Service Improvement Model (CSI) after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?

A. What is the Return On Investment?
B. How much did it cost?
C. How do we keep the momentum going?
D. What is the Value On Investment?

Solutions: