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Avaya 33810X valid - in .pdf
- Exam Code: 33810X
- Exam Name: Avaya Aura® Contact Center Solution Design Exam
- Q & A: 50 Questions and Answers
- PDF Price: $59.99
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- Exam Code: 33810X
- Exam Name: Avaya Aura® Contact Center Solution Design Exam
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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Design Requirements | - Business requirement analysis
|
| Operations and Maintenance | - Troubleshooting and optimization
|
| Contact Center Architecture Overview | - Avaya Aura Contact Center components
|
| System Integration | - CRM and third-party systems
|
Avaya Aura® Contact Center Solution Design Sample Questions:
Question #1
A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?
- A. Telephony Services Manager (TSM)
- B. SIP Gateway Manager (SGM)
- C. Task Flow Executor (TFE)
- D. Telephony Services Manager (TSM)
Correct Answer: D 🗳️
Question #2
Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?
- A. 4
- B. 3
- C. 1
- D. 2
Correct Answer: A 🗳️
Question #3
A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?
- A. As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
- B. It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
- C. It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
- D. It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
Correct Answer: C 🗳️
Question #4
Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?
- A. Avaya technical staff
- B. Avaya Professional Services
- C. Avaya Development team
- D. Avaya Support
Correct Answer: C 🗳️
Question #5
Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)
- A. Short Message Service
- B. Instant Messaging
- C. Voice Mail
- D. Web Communication
Correct Answer: B,C 🗳️
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