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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) Telephony Services Manager (TSM)
B) SIP Gateway Manager (SGM)
C) Task Flow Executor (TFE)
D) Telephony Services Manager (TSM)

2. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A) 4
B) 3
C) 1
D) 2

3. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
B) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
C) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
D) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

4. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya technical staff
B) Avaya Professional Services
C) Avaya Development team
D) Avaya Support

5. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Short Message Service
B) Instant Messaging
C) Voice Mail
D) Web Communication

Solutions: