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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure userself-registration in your DCS application?

A) Enable the self-registration steps in the"Manage Digital Customer Service Registration Profile Options" task.
B) Disable the anonymous access option in your DCS application.
C) Configure your self-registrations so that they are automatically approved.
D) Configure the self-registrations to restrict registration to only existing Contacts.

2. Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a newcatalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A) allows use of a simpler hierarchy
B) requires less work and effort
C) allows the display of a product hierarchy specifically for service purposes
D) allows you to use the same product hierarchy as sales

3. Which three types of data are included in the interaction associatedwith a normal call flow?

A) Start time of the call
B) Contact name
C) Service Request create date
D) Channel
E) Agent name

4. In which three situations can default coverage be applied?

A) to a specific customer account
B) for a specific SR category
C) for a specificSR status
D) for a specific period of time
E) globally, to all service requests that do not have any other coverage

5. Which statement is correct when describing the process of adding assignment rules from Service Setup?

A) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
B) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.
C) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.
D) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

Solutions: