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Oracle 1Z0-1064-26 valid - in .pdf

1Z0-1064-26 pdf
  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Q & A: 79 Questions and Answers
  • PDF Price: $59.99
  • Free Demo

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  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Q & A: 79 Questions and Answers
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  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Digital Customer Service (DCS)20%- DCS architecture and deployment
- Themes, templates and page customization
- Authentication, profiles and security
Topic 2: Customization, Productivity and Analytics10%- OTBI reporting and integration basics
- Application Composer and extensions
- SmartText, hotkeys and audit features
Topic 3: Service Request Management25%- Milestones and action plans
- SR creation, lifecycle and processing
- SR categories, assignment rules and routing
- Service catalog and entitlements
Topic 4: Omnichannel Communications15%- Media toolbar and agent notifications
- Work routing and queue setup
- Email, chat and CTI configuration
Topic 5: Knowledge Management15%- Article management and access
- Knowledge base setup and configuration
Topic 6: Fusion Service Overview and Setup15%- Functional Setup Manager (FSM) usage
- Security model, roles and access control
- Service configuration basics

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question #1

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

  • A. Select Create Category > Create Child Category.
  • B. Select Create Category > Create Top-Level Category.
  • C. Select the task Manage Service Request Categories.
  • D. Select Service Catalog in Functional Areas.
  • E. Complete Category Name.
  • F. Check the Active flag.
  • G. Select Status = "Active".
Reveal Solution  Discussion  0

Correct Answer: A,B,C,G  🗳️

Question #2

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

  • A. You have not enabled the Computer Telephony Integration (CTI) service.
  • B. You did not enable the vertical toolbar which is required, while the horizontal is optional.
  • C. You entered a toolbar height that is not more than 70 pixels.
  • D. The signed-in user does not have the appropriate access privileges to a toolbar.
  • E. The only toolbar enabled is the default one, and you must configure at least two.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Question #3

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

  • A. Verify that Root Catalog is selected on the product groups.
  • B. Validate that the product item is active and published.
  • C. Verify that Eligible for Service is selected on the product item.
  • D. Validate that Allow Duplicate is selected on the product item.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

  • A. Adjust the inbound message filters.
  • B. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
  • C. Adjust permissions on all customer's profiles.
  • D. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

What should you do to enable Password Reset in Digital Customer Service (DCS)?

  • A. Add the Password Reset component to your DCS application.
  • B. Obtain the Change Password Link and add it to your DCS page.
  • C. Instruct users that they can only change their password by chatting with an agent.
  • D. Enable the "Password Reset" option in the User Administration component.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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