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- Exam Code: 1Z0-1064-26
- Exam Name: Oracle Fusion Service 2026 Implementation Professional
- Q & A: 79 Questions and Answers
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Digital Customer Service (DCS) | 20% | - DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security |
| Topic 2: Customization, Productivity and Analytics | 10% | - OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features |
| Topic 3: Service Request Management | 25% | - Milestones and action plans - SR creation, lifecycle and processing - SR categories, assignment rules and routing - Service catalog and entitlements |
| Topic 4: Omnichannel Communications | 15% | - Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration |
| Topic 5: Knowledge Management | 15% | - Article management and access - Knowledge base setup and configuration |
| Topic 6: Fusion Service Overview and Setup | 15% | - Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Question #1
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
- A. Select Create Category > Create Child Category.
- B. Select Create Category > Create Top-Level Category.
- C. Select the task Manage Service Request Categories.
- D. Select Service Catalog in Functional Areas.
- E. Complete Category Name.
- F. Check the Active flag.
- G. Select Status = "Active".
Correct Answer: A,B,C,G 🗳️
Question #2
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?
- A. You have not enabled the Computer Telephony Integration (CTI) service.
- B. You did not enable the vertical toolbar which is required, while the horizontal is optional.
- C. You entered a toolbar height that is not more than 70 pixels.
- D. The signed-in user does not have the appropriate access privileges to a toolbar.
- E. The only toolbar enabled is the default one, and you must configure at least two.
Correct Answer: A,B 🗳️
Question #3
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?
- A. Verify that Root Catalog is selected on the product groups.
- B. Validate that the product item is active and published.
- C. Verify that Eligible for Service is selected on the product item.
- D. Validate that Allow Duplicate is selected on the product item.
Correct Answer: B 🗳️
Question #4
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?
- A. Adjust the inbound message filters.
- B. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
- C. Adjust permissions on all customer's profiles.
- D. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
Correct Answer: D 🗳️
Question #5
What should you do to enable Password Reset in Digital Customer Service (DCS)?
- A. Add the Password Reset component to your DCS application.
- B. Obtain the Change Password Link and add it to your DCS page.
- C. Instruct users that they can only change their password by chatting with an agent.
- D. Enable the "Password Reset" option in the User Administration component.
Correct Answer: B 🗳️
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