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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. The business analyst at Cloud Kicks received verbal acceptance of all user stories by the product owner and set the status of the user stories to ''Ready for Development'' on a spreadsheet. The development team later reports are unable to confirm which user stories are ready to be built.

A) The user stories were linked to the incorrect business process map.
B) The definition of done of the user stories was unclear.
C) The user stories were save outside of a shared repository

2. The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud see. Management wants key external stakeholders to assist with determining project priorities.
Which external stakeholders to assist with determining project recommend?

A) Partners and customers
B) Governing bodies
C) Third-party vendors

3. A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?

A) They can be easily prioritized and are small enough to estimate accurately.
B) They are dependent on related acceptance criteria and overlap with other use cases.
C) They contain substantial details and focus on technical elements.

4. A business analyst (BA) is preparing to demonstrate the functionality built by the development team over the last sprint to the client.
Which technique should the BA use to create a compelling demo?

A) Storytelling - hero, challenge, helper, victory
B) STAR method - situation, task, action, result
C) Functional - requirements, code/configuration, run as user

5. A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.
Which document should the BA use?

A) Stakeholder analysis
B) RACI chart
C) User stories

Solutions: