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- Exam Code: 000-G01
- Exam Name: IBM EMEA Maintenance and Technical Support Mastery Test v1
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- Exam Code: 000-G01
- Exam Name: IBM EMEA Maintenance and Technical Support Mastery Test v1
- Q & A: 140 Questions and Answers
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IBM 000-G01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Technical Support Structure & Channels | 25% | - Support portal and case management tools - Remote vs on-site support processes - IBM support hierarchy and escalation paths |
| Problem Resolution & Maintenance Delivery | 25% | - Upgrade, migration and end-of-support guidance - Diagnosis and troubleshooting methodologies - Parts replacement and logistics |
| IBM Maintenance Offerings & Portfolio | 25% | - Maintenance coverage scope - Warranty vs extended maintenance - Types of IBM maintenance contracts |
| EMEA Specific Policies & Procedures | 25% | - Service level agreements (SLAs) in EMEA - Regional support terms and conditions - Local compliance and regulations |
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