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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You are a member of the CsAdministrator group that supports the Microsoft Lync datacenter for your company. The datacenter consists of one pool that is running Microsoft Lync Server 2013. You deploy a managed response group. The agent participation policy is set to Formal and the routing method is set to Longest Idle. All agents have been logged in for more than four hours. On average, each agent responds to five calls per hour. One agent has not received any calls. All of the other agents have received calls. You need to ensure that all agents can receive calls through Response Groups. What should you do?

A) Disable Agent Anonymization.
B) Turn on Enhanced Privacy mode.
C) Turn off Enhanced Privacy Mode.
D) Enable Agent Anonymization.

2. Your network environment includes Microsoft Lync Server 2013 with Enterprise Voice enabled. The current Lync Voice Configuration settings include the following: When users attempt to call to an outside number, they receive the following error: "User is not authorized." You need to ensure that users are able to dial outside numbers. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Modify route NorthAmerica-LongDistance-from ^\+1\d{10>S to ^\ + l\d-{11}$.
B) Under Dial Plan, modify normalization rule Local from ^l?((403)\d{7})$ => +1$1 to ^(3\d{7})$ => +403$1.
C) Under Dial Plan, modify normalization rule NA Long Distance from ^ (l\d{11}$ => +$11 to ^ (1\d{10}$ => +$1.
D) Modify public switched telephone network (PSTN) usage record NorthAmerica- PSTN and its associated route PSTN for voice policy from ^\+(?!(61)) to ^\+l\d{10}$.

3. You support a datacenter that consists of one pool running Microsoft Lync Server 2013. You deploy Microsoft System Center Operations Manager. You implement Enterprise Voice. Some users use a desktop phone to place and receive public switched telephone network (PSTN) calls with people outside of Lync. Some of these users report connectivity issues with incoming and outgoing calls. You need to test that users are able to place and receive calls with people outside of Lync. What should you do? (Each correct answer presents part of the solution. Choose two.)

A) Create a watcher node and configure it for a default synthetic transaction.
B) In the synthetic transaction, use the Test-CsPstnPeerToPeerCallcmdlet.
C) In the synthetic transaction, use the Test-CsP2PAV cmdlet.
D) Create a watcher node and configure it for an extended, non-default synthetic transaction.

4. You support a customer whose network environment includes a Microsoft Lync Server 2013 Enterprise Pool configured with Enterprise Voice and dial-in conferencing. All servers run Windows Server 2012, and all client computers run Windows 7 64-bit. All users dial in to conferences. Users report that dial-in conferencing settings are not consistent between sites, and that this is affecting their
conferencing experience. You need to ensure that dial-in conferencing settings are consistent between all Lync sites. What should you do?

A) Run the Remove-CsConferenceDirectory cmdlet.
B) Run the Move-CsConference Directory cmdlet.
C) Run the Remove-CSDialInConferencingConfiguration cmdlet against the global dial-in conferencing settings.
D) Modify the global settings, and then run the Remove- CSDialInConferencingConfiguration cmdlet against each site.

5. DRAG DROP You deploy a Microsoft Lync Server 2013 Enterprise pool named Lync2013.contoso.local.
The pool is configured with
the Session Initiation Protocol (SIP) domain litware.com. The environment includes the following:
-a Front End Server named Lync2013FE1
-a Back End Server named Lync2013BE
-an Edge Server named Lync2013Edge that is a member of Edge pool Edgepool.contoso.local
Your Lync 2013 topology supports the following access, meeting, administration, and external web service URLs:
-https://Dialin.litware.com
-https://Meet.litware.com
-https://Admin.contoso.local
-https://external.litware.com
You want to support external Lync Web App clients.
You plan to publish Lync 2013 HTTP Web services through a reverse proxy. You need to issue a certificate to publish Lync 2013 Web services through a reverse proxy firewall. Which three steps should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)

Solutions: