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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - System installation procedures
|
| Topic 2: Integration and Advanced Features | - Advanced dialing features
|
| Topic 3: System Architecture and Components | - Avaya Proactive Contact architecture overview
|
| Topic 4: Operations and Maintenance | - Maintenance tasks
|
| Topic 5: Troubleshooting and Problem Resolution | - Common system issues
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
Question #1
On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error summary reports?
- A. Job
- B. Agent
- C. Administrative
- D. Agent Monthly
Correct Answer: A 🗳️
Question #2
A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact.
Which interface is required to use this?
- A. Agent API
- B. VLTerm
- C. Event SDK
- D. SSH
Correct Answer: C 🗳️
Question #3
A business requires a hard-dialer solution with 300 agents, 600 lines and the capability to have total messages recorded up to 60 minutes in length.
What will be the requirements for the Large Port Voice Card 2 (LPVC2)?
- A. two LPVC2 cards with 32 MB on-board memory
- B. two LPVC2 cards with 16 MB on-board memory
- C. one LPVC2 card with 32 MB on-board memory
- D. one LPVC2 card with 16 MB on-board memory
Correct Answer: B 🗳️
Question #4
Which three are required for license server setup? (Choose three.)
- A. The license file installed on each Avaya Proactive Contact (APC.system in a pod.
- B. Tomcat
- C. The license file generated using the Avaya Product Licensing and Delivery System (PLDS)
- D. JBOSS
- E. WebLM Installation
Correct Answer: B,C,E 🗳️
Question #5
A system operator reports that agents are randomly being disconnected from Proactive Contact Agent. You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of recording the next occurrence?
- A. logadm -p opmon |7
- B. check_errors 20110219
- C. tail-facc*0219
- D. logcat -p agent
Correct Answer: A 🗳️
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