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Avaya 3303 valid - in .pdf
- Exam Code: 3303
- Exam Name: Avaya Proactive Contact Implementation and Maintenance Exam
- Q & A: 82 Questions and Answers
- PDF Price: $59.99
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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Architecture and Components | - Avaya Proactive Contact architecture overview
|
| Topic 2: Operations and Maintenance | - System monitoring and management
|
| Topic 3: Installation and Configuration | - System installation procedures
|
| Topic 4: Troubleshooting and Problem Resolution | - Common system issues
|
| Topic 5: Integration and Advanced Features | - CRM and database integration
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
Question #1
Which three steps should you perform if Avaya Proactive Contact Supervisor is not working? (Choose three,)
- A. Test that the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System Data Source Name (DSN) is available in the computer's Control Panel > Administrator Tools > Data Sources (ODBC).
- B. Run check_pds and check_mts on the primary Avaya Proactive Contact server to determine if any Mid-Tier services have failed.
- C. Verify that the mid-tier Configurator tool has the correct network information for the Avaya Proactive Contact primary server.
- D. Verify that the Avaya Proactive Contact Supervisor workstation name and IP address are correct in the /etc/hosts file on the Avaya Proactive Contact primary dialer server.
- E. Verify that the Avaya Proactive Contact Event Services Software Development Kit (SDK) wasinstalled prior to Supervisor.
Correct Answer: A,B,C 🗳️
Question #2
Which hardware component is required for a hard dialer Proactive Contact 5.X?
- A. TN-744-based Call Classifier Cards version "e" or later
- B. Avaya Application Enablement Services (AES) 3.1 or later
- C. Avaya Enhanced Network Bus Controller (ENBC)
- D. Avaya Communication Manager (CM) 3.1 or later
Correct Answer: C 🗳️
Question #3
You have just configured all of the dialers in pod with high availability Lightweight Directory Access Protocol (HA-LDAP).What needs to be performed for the replication of the user accounts to work properly?
- A. Stop and start the LDAP service on the primary dialer only.
- B. Stop and start the mid-tier processes on the primary dialer only.
- C. Stop and start the dialer processes on the primary and secondary dialers.
- D. Stop and start the LDAP service on the primary and secondary dialers.
Correct Answer: D 🗳️
Question #4
A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)
- A. The new completion code is an agent completion code.
- B. The agents was not aware of the new completion code.
- C. The completion code was not assigned to a short-cut key.
- D. The new code was not available because it was created on another dialer in the pod.
- E. The new completion code Is not available for use untilafter the next dialer restart.
Correct Answer: B,C,E 🗳️
Question #5
Which statement is accurate regarding Avaya Proactive Contact Supervisor?
- A. Supervisor contains components through which a user can control processes, control jobs, and view reports and statistics for Proactive Contact.
- B. The Hierarchy Manager tool is accessed through Editor.
- C. Agent Blending Administrator is accessible through Analyst.
- D. Supervisor includes the following tools: Monitor, Internet Monitor, Editor, Analyst, Health Manager and Role Editor.
Correct Answer: A 🗳️
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