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- Exam Code: 6201-1
- Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
- Q & A: 55 Questions and Answers
- PDF Price: $49.99
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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Communication Manager Fundamentals | - Administration and configuration basics - Call processing and routing - System architecture and components |
| Topic 2: Avaya Call Management System (CMS) | - ACD reporting and historical data - CMS administration and maintenance - CMS architecture and connectivity |
| Topic 3: Integration and Troubleshooting | - CM and CMS connectivity setup - Network and system diagnostics - Logging and system verification |
| Topic 4: Contact Center Configuration | - Agent and skill administration - Routing policies and call handling - Call distribution strategies (e.g., BSR) |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Question #1
How are feature packages, like External Call History or Forecasting, installed an a CMS system?
- A. Using cms svc menu, pkg_install option
- B. From Solaris shell as root by issuing 'pkgadd -d <package name>' command
- C. Using cms adm menu:, pkg_install option
- D. Using CMS main menu, System Setup menu, Package management option
Correct Answer: C 🗳️
Explanation: Only visible for ValidBraindumps members. You can sign-up / login (it's free).
Question #2
When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?
- A. NET 1Port
- B. SER MGT Port
- C. NET MGT Port
- D. XVR-300XB port
Correct Answer: B 🗳️
Question #3
What is the purpose of class of service (COS) administration of Contact Centre?
- A. COS defines which features an agent may access.
- B. COS is used to restrict calls between incoming and outgoing trunk groups.
- C. COS ensures that the most skilled agent receives calls first.
- D. COS restricts the calls a user can make and receive.
Correct Answer: A 🗳️
Question #4
Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)
- A. Route-to digits
- B. Messaging skill
- C. Route-to number
- D. Collect digits
- E. Converse-on skill
Correct Answer: A,D 🗳️
Question #5
Which packet is needed to have skill available instead of hunt groups?
- A. Premium
- B. Silver
- C. Standard with EAS
- D. Elite with EAS
Correct Answer: D 🗳️
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