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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /tmp/install.log
B) /var/log/cms_nstall.log
C) /var/adm/messages
D) /cms/install/logdir/adminlog
E) /cms/install/canfig.sog

2. Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

A) Avaya Business Advocate
B) Percent in Service Level
C) ASA-Average Speed of Answer
D) EWT- Expected Wait Time

3. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) display variables
B) Monitor variables
C) list usage variable
D) List trace variables

4. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) VDN farm
B) Hunt Group farm
C) Vector farm
D) Agent Login ID farm

5. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
B) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
C) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
D) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.

Solutions: