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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201.1 |
| Related Certifications: | Avaya Aura Communication Manager Certifications Avaya Certified Implementation Specialist - Contact Center |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Sample Questions: | ![]() |
| Exam Way: | Typically delivered through an Avaya-authorized testing provider at a testing center or via online proctored delivery, depending on program availability. |
| Pre Condition: | Experience with Avaya Aura Communication Manager and Avaya Contact Center solutions is recommended. No publicly documented mandatory prerequisite exam is available for this legacy certification. |
| Official Syllabus URL: | https://www.avaya.com/en/services/training-certification/ |
| Section | Objectives |
|---|---|
| Topic 1: Call Routing and Vectoring | - Routing Configuration
|
| Topic 2: Contact Center Implementation | - Deployment and Configuration
|
| Topic 3: Avaya Call Management System Fundamentals | - CMS Configuration
|
| Topic 4: Maintenance and Troubleshooting | - System Support
|
| Topic 5: Reporting and Performance Management | - Monitoring Operations
|
| Topic 6: Avaya Aura Communication Manager Fundamentals | - Platform Architecture
|
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The Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation blueprint is organized around these core domains:
Further domains appear in the full official outline; the question bank covers all of them.
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Avaya specifies these prerequisites for the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation: Experience with Avaya Aura Communication Manager and Avaya Contact Center solutions is recommended. No publicly documented mandatory prerequisite exam is available for this legacy certification..
Check the authoritative wording on the official certification page before booking.
A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I
Correct Answer: A 🗳️
A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?
Correct Answer: C 🗳️
Which program is a custom application on the CMS?
Correct Answer: C 🗳️
Explanation: Only visible for ValidBraindumps members. You can sign-up / login (it's free).
A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?
Correct Answer: C 🗳️
Explanation: Only visible for ValidBraindumps members. You can sign-up / login (it's free).
Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?
Correct Answer: D 🗳️
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