A customer has few types of resources: internal full-time, internal part-time, and full-time contractors. The requirement is to prefer full-time employees over contractors, and contractors over part-time employees.
How should a consultant implement this requirement?

• A. Use 'Resource Priority' Service Objective, set the full-time employees with priority '10', contractors with priority '9' and part-time with priority '8'.
• B. Use 'Preferred Resource' Service Objective, assign the full-time employees as preferred for all Accounts.
• C. Use the 'Required Resource' Work Rule and set the full-time employees as required for all Accounts, use the 'Preferred Resource' Service Objective, and set the part-time and contractors as preferred to all Accounts.
• D. Use 'Resource Priority' Service Objective, set the full-time employees with priority '1', contractors with priority '2' and part-time employees with priority '3'.

Green Energy Solutions decided to start selling maintenance services to their install base of solar panels, in addition to the solar panel itself. GES would like better visibility into the value their maintenance contracts provide to customers by tracking the availability and reliability of their solar panels.
Which calculation is correct?

• A. Asset uptime = Availability / Reliability
• B. Reliability = (expected uptime - accumulated planned and unplanned downtime) / expected uptime
• C. Availability = (expected uptime - accumulated unplanned downtime) / expected uptime
• D. Availability = (expected uptime - accumulated planned and unplanned downtime) / expected uptime

Which consideration should a consultant take when advising a customer on their Field Service Mobile App strategy, in a case where the Service Resources are named contractors who provide their own mobile devices?

• A. Field Service Mobile App is optimized for a handful of Android and iOS devices. Refer to 'Salesforce Help and Training' for the latest update
• B. Set all records to private to ensure customer data confidentiality
• C. Since all Service Resources are named contractors, 'Collect Service Resource Geolocation History' should be disabled
• D. Contractor licenses do not include access to the Field Service Mobile App

Universal Containers wants to use 'Capacity Based' contractors to complete installations that often require crews and can take more than one day.
What is true about 'Capacity Based Resources'? (Choose 2 options)

• A. Capacity Based Resources can be assigned to Service Appointments that have a Scheduling Dependency
• B. Complex Work does not support Capacity Based Resources
• C. Crews can be Capacity Based Resources
• D. Multi-Day Work does not support Capacity Based Resources

A Customer is outsourcing some of the maintenance work to third-party contractors (named contractors, not capacity based). Unlike internal employees who have consistent working hours (Mon-Fri, 8 am-5 pm), contractors' working hours vary from day to day.
The internal employees' availability is set with Operating Hours, while the contractors' availability is set with Shifts on top of these Operating Hours. As a result, on days where the contractor's workday ends at 4 pm, for some reason the contractors still show up as valid candidates for a visit scheduled to end at 5 pm.
What should a consultant change to prevent such behavior?

• A. Create an 'Operating Hours' record with no time slots and assign it to the contractors through the STM (Service Territory Member) record. That will override the Territory's regular 'Operating Hours' and the contractor's availability will be derived only from Shifts
• B. Set the contractors as a 'Capacity Based' resources and limit their working hours per day
• C. Change the current 'Operating Hours' assigned to everyone to end at 4 pm (instead of 5 pm) and set the
  4 pm till 5 pm availability using Shifts
• D. Instead of using Shifts, create multiple 'Operating Hours' records and assign each record to the contractor STM (Service Territory Member) and change on a daily basis