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| Section | Objectives |
|---|---|
| SDM Certification - PS NSOP (Service Delivery Management / Service Network Operations) | - Operations and Service Management
|
Question 1
Which of these Key Performance Indicators (KPI) supports the identification of possible cost overruns?
A. Actual Costs.
B. Project Cost Adherence (PCA).
C. Gross Margin (GM).
D. Forecast Costs (NELLE).
Question 2
Which of the statements BEST describes standards?
A. Standards are a contractual requirement to ensure conformity and interoperability across networks.
B. Standards provide common protocols and compliances for interoperability within or across organisations and Operators and Vendors alike are active in setting international standards by participating in forums etc.
C. Standards allow operators to work together and without them network operations would not know what performance measures to take.
D. Network Operations standards are imposed by regulatory bodies to ensure networks can interoperate.
Question 3
What approach and external interfaces are defined by the Operations Model?
A. The Operation Model includes all aspects of a NwOps operations approach (e.g. processes, organizations, roles) and defines the interfaces towards 3rd parties and Subcontractors.
B. The Operation Model includes all aspects of a common NwOps & NPO operations approach (e.g. processes, organizations, roles), interfaces towards Care & NI are out of scope.
C. The Operation Model includes all internal aspects of a NwOps operations approach (e.g. processes, organizations, roles), all interfaces are defined externally from the Operations Model by Solutions Team and Procurement.
D. The Operation Model includes all aspects of a common NwOps & NPO operations approach (e.g. processes, organizations, roles) and defines the interfaces towards Care & NI, if needed.
Question 4
The swiftest and MOST effective communications take place among people with;
A. good encoding skills.
B. the ability to reduce perception barriers.
C. common points of view.
D. advanced degrees.
Question 5
What is the usual way to address potential contractual risk?
A. Create a contingency reserve.
B. Perform a SWOT analysis
C. Refuse to accept or transfer to third party.
D. Implement the mitigation plan.
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: A |
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