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Nokia SDM Certification - PS NSOP Sample Questions:

1. What needs to be updated after approved scope change request?

A) Risk management plan.
B) Communication plan.
C) Scope of Works
D) Account plan.

2. In a Transformation deal the Field Operations costs are targeted to be reduced by 10% without impacting the SL
Which statement MOST accurately describes the correct course of action?

A) Reduce the number of managers to meet the target and redistribute the engineers/technicians among the remaining managers.
B) Change the vehicles for lower cost models being careful not to upset employment contracts.
C) Reduce the HC to meet the desired cost level and redistribute the engineers/technicians to provide cover as best they can.
D) Identify competence synergies and amalgamate roles to allow headcount reduction; and review and enhance the locations and coverage of engineers/technicians to maximise efficiency.

3. Which of the following options contains the basic steps of the Contract Change Management process?

A) 1. Analyze change 2. Implement change 3. Close change.
B) 1. Analyze Change Request 2. Reject/Approve Change Request.
C) 1. Open Change Request 2. Reject/Approve Change Request.
D) 1. Initiate change 2. Analyze change 3. Implement & Monitor change 4. Close change.

4. During the middle of the night you have learnt that the only way to get a priority site back on air is to take one of the following actions, all of which should allow the SLA to be met. Which option BEST meets both NSN and the customers interests?

A) Take a part from a site undergoing site acceptance.
B) Take a part from a site under a lower priority.
C) Send the 'On Call' engineer to collect & deliver the spare part from another region.
D) Arrange for a taxi to deliver the spare from another region.

5. According to the 'Service Level Framework' of the Operations Model, which of these descriptions MOST accurately describes the key components of a Service Level Agreement?

A) A formal agreement between different service entities and the receiver of the service. It defines incentives, penalties and legal clauses.
B) SLA define the list of services that are part of the agreement. That list includes: technology services, delivery conditions and time schedules.
C) A formal negotiated agreement (contract) between the supplier of a service and the receiver of the service. It defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
D) SLA is an service supplier internal agreement between different service delivery entities. It defines the Quality of Service, priorities and responsibilities and performance metrics.

Solutions: