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NEW QUESTION # 36
What are two default CCB VXML applications that could be modified? (Choose two.)
- A. CallbackQueue
- B. CallbackEntry
- C. cvp_ccb-vxml.tcl
- D. BillingQueue
- E. Callback Engine
Answer: B,C
NEW QUESTION # 37
Which variable remains available to all scripts in the system until reset?
- A. User variable
- B. Peripheral variable
- C. Call variable
- D. Caller Entered digits
Answer: C
NEW QUESTION # 38
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
- A. ICM responds to the Route Request by running a Routing Script.
- B. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
- C. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
- D. CVP delivers a Route Request to the ICM Central Controller.
Answer: C
NEW QUESTION # 39
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)
- A. cost
- B. customer satisfaction
- C. average queue time
- D. productivity
- E. call abandon rate
- F. customer expectations
Answer: E,F
NEW QUESTION # 40
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
- A. Real-time Report
- B. Administration Audit Report
- C. TCP/IP disconnect reports
- D. Historical Report
- E. Call Routing Reports
Answer: B,D
NEW QUESTION # 41
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)
- A. configure Route teams and Skill targets
- B. configure the Administrators
- C. configure Agent Desk Settings
- D. configure Agent Route Groups
- E. configure Skill groups and Skill targets
Answer: D,E
NEW QUESTION # 42
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
- A. Reason Code
- B. Workflow
- C. Call Trace
- D. Config Manager Tools
- E. Script Editor
Answer: A,C
NEW QUESTION # 43
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)
- A. configure Route teams and Skill targets
- B. configure the Administrators
- C. configure Agent Desk Settings
- D. configure Agent Route Groups
- E. configure Skill groups and Skill targets
Answer: D,E
NEW QUESTION # 44
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?
- A. Miscellaneous under Call Settings card
- B. Device Configuration under Infrastructure Settings card
- C. IVR Settings under Call Settings card
- D. Route Settings under Call Settings card
Answer: B
NEW QUESTION # 45
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
- A. The PTSN is responsible for routing the call to the agent.
- B. The PSTN is responsible for delivering the inbound call to a voice gateway.
- C. The voice gateway may modify the digits presented to downstream devices.
- D. The voice gateway provides IVR functionality in a Contact Center deployment.
- E. The voice gateway is responsible for routing the call to the agent.
Answer: B,C
NEW QUESTION # 46
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
- A. Deleted Objects
- B. Agents
- C. Routing Scripts
- D. Administrative Scripts
- E. Dialed Numbers
Answer: C,E
NEW QUESTION # 47
Which microapp is used to gather information from the caller?
- A. Play Digit microapp
- B. Play Media microapp
- C. Get Digits microapp
- D. Get Speech microapp
Answer: C
NEW QUESTION # 48
How can the Extension Mobility feature be described?
- A. As part of the configuration, both device profiles and phones need to be added to the pg user account.
- B. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- C. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
- D. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
Answer: D
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_011101.html
NEW QUESTION # 49
Which .bat file displays the status of the VXML server and the applications running?
- A. Update.bat
- B. Deploy.bat
- C. Stalus.bat
- D. ResumeApp.bat
Answer: C
NEW QUESTION # 50
How many clusters of Finesse will a single PG support?
- A. one
- B. two
- C. three
- D. four
Answer: A
NEW QUESTION # 51
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.
Where can this task be accomplished?
- A. CCE Admin page
- B. Active Directory
- C. Configuration Manager
- D. Domain Manager
Answer: A
NEW QUESTION # 52
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
- A. Dashboard Administrator
- B. Report Designer
- C. Security Administrator
- D. Report Definition Designer
- E. Security Configuration Designer
Answer: C,D
NEW QUESTION # 53
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
- A. the number of calls the agent has taken
- B. the Weight of the attribute
- C. the agent with the Most Attributes
- D. Longest Available
Answer: C
NEW QUESTION # 54
How can the Extension Mobility feature be described?
- A. As part of the configuration, both device profiles and phones need to be added to the pg user account.
- B. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- C. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
- D. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
Answer: D
Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_0
NEW QUESTION # 55
What is the maximum number of attributes that can be assigned to an Agent?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION # 56
Which two types of scripts can be created with the Script Editor? (Choose two.)
- A. Routing Scripts
- B. Call Flow and Call Control Scripts
- C. Administrative Scripts
- D. Call Studio Scripts
- E. Tenant Scripts
Answer: C,D
NEW QUESTION # 57
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)
- A. Cisco Customer Voice PortalReporting Server
- B. Cisco Administration Serverand Historical Data Server
- C. Cisco Virtual Voice Browser
- D. Cisco Data Browser
- E. Cisco Unified Communication Manager Server
Answer: A,E
NEW QUESTION # 58
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