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NEW QUESTION 30
Which architecture addresses customer needs for voice, video, and data?
- A. Collaboration
- B. Security
- C. Data Center
- D. Enterprise networking
Answer: A
NEW QUESTION 31
What is the primary customer values of the Cisco Services Portfolio?
- A. ON-call,24/7 service technicians at all levels
- B. Customers can develop their own service offerings
- C. Services packages tailored to specific customer nees
- D. Services priced based on usage
Answer: C
NEW QUESTION 32
Which three financial metrics are critical in renewing subscriptions? (Choose three.)
- A. net new sales
- B. training costs
- C. renewal rate
- D. close rate
- E. annual re curing revenue
Answer: B,C,E
NEW QUESTION 33
Which statement best describes the Success Plan?
- A. a shareable document that captures all account activities
- B. the blueprint for account teams to achieve customer success
- C. a tool for report ng actions to management
- D. a document capturing a comprehensive view of all customer health scores
Answer: D
NEW QUESTION 34
What is the primary measurement of success for a Renewals Manager?
- A. percentage of contracts closed
- B. renewal success rate
- C. iARR rate
- D. upsell percentage
Answer: D
NEW QUESTION 35
What is the main purpose of CCW-R?
- A. To capture partner and customer billing preferences
- B. To allow customers and partners to renew software subscriptions and service contracts from one tool
- C. To factor customer ATR,upsell and attrition
- D. To allow customers and partners to download renewal data
Answer: B
NEW QUESTION 36
Which group of products are enterprise networking products?
- A. Salesforce,Box,AWS
- B. Iwan,Viptela,Meraki
- C. WAN,LAN,Wireless
- D. Routing,Switching,Access Points
Answer: B
NEW QUESTION 37
Which group of products are enterprise networking products?
- A. Routing, Switching, Access Points
- B. iWAN, Viptela, Meraki
- C. WAN, LAN, Wireless
- D. Salesforce, Box, AWS
Answer: A
NEW QUESTION 38
Which action should a Renewals Manager take first?
- A. Meet the customer and perform a renewals diagnosis
- B. Assign an RS to priority accounts
- C. Download contract data and develop a renewals strategy
- D. Meet and confirm the AM, CSS, CSM and their resources
Answer: C
NEW QUESTION 39
Which critical task must be performed during the qualification phase?
- A. Renewal plan development
- B. Develop a success plan
- C. Quote delivery
- D. Validate customer inventory
Answer: B
NEW QUESTION 40
Which task is the responsibility of the renewals manager?
- A. Managing the success plan
- B. Managing recurring revenue risk
- C. Billing recurring revenue contracts
- D. Driving adoption of specific technologies
Answer: B
NEW QUESTION 41
When renewing a contract with a customer,which action is important?
- A. Do not offer any financing solutions.
- B. Start discussions once the contract has expired
- C. Validate customers business needs.
- D. Propose only the most important part of the solution
Answer: C
NEW QUESTION 42
Which critical task must be performed during the Qualification phase?
- A. develop a Success Plan
- B. validate customer inventory
- C. Renewal Plan development
- D. quote delivery
Answer: B
NEW QUESTION 43
Which statement best describes the success plan?
- A. A document capturing a comprehensive view of all customer health scores
- B. A tool for reporting actions to management
- C. A shareable document that captures all account activities
- D. The blueprint for account teams to achieve customer success
Answer: A
NEW QUESTION 44
Which services are contained in the CX portfolio?
- A. Support Services,Business Critical Services,Professional Services,Managed services, and Learning Services
- B. Support Services ,Business Critical Services and Professional Services
- C. Support Services,Business Critical Services, Professional Services and Managed services
- D. Support Services and business Critical Services
Answer: A
NEW QUESTION 45
Which three financial metrics are critical in renewing subscriptions?(Choose three)?
- A. Close rate
- B. Annual recurring revenue
- C. Net new sales
- D. Renewal rate
- E. Training costs
Answer: B,D,E
NEW QUESTION 46
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat.
What is the annual recurring revenue (ARR) for each?
- A. $3000 and $3000
- B. $1000 and $1000
- C. $1000 and $3000
- D. $1100 and $3300
Answer: C
NEW QUESTION 47
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
- A. proposal build
- B. quote delivery
- C. billing
- D. deal strategy
Answer: B
NEW QUESTION 48
Which licensing model represents the highest value?
- A. Subscription
- B. Pay as you go
- C. Transactional
- D. Enterprise Agreements
Answer: D
NEW QUESTION 49
Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?
- A. Stealth watch
- B. App Dynamics
- C. Tetration
- D. Meraki
Answer: A
NEW QUESTION 50
An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise Networking and engages many Webex users. The customer has expressed the intention to grow both groups and needs a compelling and simplified proposal.
Which Cisco offer represents the best value for the customer?
- A. Suggest as implied discount DSA with the total of licenses from each product Cisco One and Webex.
- B. Prepare a Partner Branded Managed Service deal.
- C. Propose to migrate to perpetual model.
- D. Ask Cisco team to engage into a Smart Account or Enterprise Agreement and propose a creation of a Customer Success Plan.
Answer: D
NEW QUESTION 51
Which success indicator for a Renewals Manager is valid?
- A. stabilized customer satisfaction scores
- B. new product introductions
- C. increased deployment of licenses
- D. on-time renewal
Answer: A
NEW QUESTION 52
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