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Salesforce OmniStudio-Consultant (Salesforce Certified OmniStudio Consultant) Certification Exam is designed for professionals who want to validate their skills and knowledge in designing and implementing complex solutions using the Salesforce OmniStudio platform. The certification exam is ideal for consultants, architects, developers, and administrators who are experienced in working with Salesforce and want to expand their expertise in the Salesforce OmniStudio platform. The certification validates the candidate's ability to design and implement complex solutions that meet business requirements and align with best practices.
The Salesforce Certified OmniStudio Consultant exam consists of 60 multiple-choice questions that must be completed within 105 minutes. The exam is divided into three main sections: OmniStudio Overview and Architecture, Configuration and Customization, and Integration and Data Management. The questions are designed to test the candidate's knowledge of the platform's features, capabilities, and best practices, as well as their ability to apply this knowledge to real-world scenarios.
NEW QUESTION # 51
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.
Which two FlexCard features should the consultant recommend to address this issue?
Choose 2 answers
- A. Use a condition to hide data unless specific criteria are met
- B. Put specific fields in a collapsible block
- C. Use a flyout action to display additional information
- D. Use a table or chart to display data
Answer: B,C
NEW QUESTION # 52
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:
* Start a process to retrieve plan consumption data
* Create a new case
* Open a promotions web page
* Change the SIM card
which combination should the consultant use in designing the solution?
- A. Flyout and OmniScript
- B. Event, Navigate and Card
- C. OmniScript and Navigate
- D. Custom Event and Redirect URL
Answer: C
NEW QUESTION # 53
which two of the following use cases are best solved using Calculation Procedures & Matrices?
Choose 2 answers
- A. To retrieve text data and convert it to an integer
- B. To return output that is calculated differently based on the date
- C. To apply the correct factor when determining a cost
- D. To determine the list of products to display to a customer
Answer: B,C
NEW QUESTION # 54
A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?
- A. Parent FlexCard with single Child and multiple Card States
- B. Parent FlexCard with multiple Child and different Card States
- C. Parent FlexCard with single Child and Card Actions
- D. Parent FlexCard with multiple Child and Card Actions
Answer: D
NEW QUESTION # 55
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers
- A. Custom Style
- B. Flyout
- C. OmniStudio Action
- D. States
Answer: C,D
NEW QUESTION # 56
A consultant needs to design an OmniScript to capture the following information:
* Select one payment method from a list of options
* Enter the address information with autocomplete
* Enter a phone number
Which OmniScript elements should be used to capture this information?
- A. Checkbox, Geolocation, and Number
- B. Multi-Select. Address, and Telephone
- C. Select, TypeAhead, and Number
- D. Radio, TypeAhead, and Telephone
Answer: D
NEW QUESTION # 57
A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
- A. Radio
- B. Select
- C. DataRaptor Extract Action
- D. DataRaptor Post Action
- E. DataRaptor Transform Action
Answer: A,C,D
NEW QUESTION # 58
Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?
- A. Add a Validation Rule to the Contact object
- B. Add a DataRaptor to retrieve the email address
- C. Add a Conditional View to the last step
- D. Add a Set Errors element
Answer: D
NEW QUESTION # 59
How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?
- A. Configure a Resume Step
- B. Configure the Save property
- C. Use a DataRaptor Post Action
- D. Use an Integration Procedure
Answer: B
NEW QUESTION # 60
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?
- A. Specific FlexCards with Actions for each type of Contact
- B. Single OmniStudio Action that invokes separate Omniscripts
- C. Single FlexCard with an Action to invoke an OmniScript
- D. Multiple OmniStudio Actions that invoke separate OmniScripts
Answer: D
NEW QUESTION # 61
A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
- A. Step
- B. Input Block
- C. Text Area
- D. Headline
Answer: D
NEW QUESTION # 62
A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an accour Each step uses DataRaptor Extract Actions to retrieve Salesforce dat a. However, the OmniScript is reaching performance limitations, and the development team warns that they may begin hitting Governor limits.
Which two suggestions should the consultant propose to address this concern?
Choose 2 answers
- A. Replace the DataRaptor Extracts with DataRaptor Turbo Extracts
- B. Combine the DataRaptors into an Integration Procedure
- C. Add Limit filter in DataRaptor Extract
- D. Add Order By filter in DataRaptor Extract
Answer: A,B
NEW QUESTION # 63
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is a custom object, related to the Patients object. For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
- A. OmnlScript with multiple Step elements
- B. Single FlexCard with multiple actions
- C. Salesforce list view with custom buttons/links
- D. Multiple FlexCards with single action
Answer: B
NEW QUESTION # 64
An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul.... After analyzing patterns In the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements?
Choose 3 answers
- A. DataRaptor Extract Action
- B. Email Action
- C. Messaging Element
- D. Calculation Action
- E. DataRaptor Post Action
Answer: A,B,D
NEW QUESTION # 65
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard.
How many different data sources can be configured using FlexCards in this scenario?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION # 66
Which three functions are performed by Action elements in OmniScript?
Choose 3 answers
- A. Organize data into multiple pages
- B. Get and update data through APIs
- C. Get and update data in Salesforce
- D. Display error messages to the user
- E. Send DocuSign emails for signature
Answer: B,C,E
NEW QUESTION # 67
A company needs to create an OmniScript with three steps.
* Step 1
* Step 2
* Step 3
Enter customer details
Select a product
Display a price retrieved from a REST API
The product's price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?
- A. DataRaptor Post Action between Step 2 and Step 3
- B. Integration Procedure Action between Step 2 and Step 3
- C. Integration Procedure Action inside Step 3
- D. DataRaptor Post Action inside Step 2
Answer: B
NEW QUESTION # 68
A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.
* Low or Medium priority cases should display case data and an Update Account Info action.
* High priority cases should include a red border, an alert notification, and an Escalate action.
What is the most efficient way to meet these requirements?
- A. Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.
- B. Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.
- C. Create two FlexCards with one card state each. Use conditions on the states to filter for priority.
- D. Create a FlexCard with two card states. Use conditions on the state to filter for priority.
Answer: D
NEW QUESTION # 69
A business has a requirement to display cases in a console for service agents. Cases can have a variety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?
- A. State
- B. Conditional View
- C. Flyouts
- D. Styling
Answer: B
NEW QUESTION # 70
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The Salesforce OmniStudio-Consultant certification exam is a proctored exam that consists of 60 multiple-choice questions. Candidates are given 105 minutes to complete the exam, and a passing score of 63% is required to earn the certification.
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