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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. Why do insurers prefer not to issue personal-lines forms for a dwelling that is owned by a numbered company and used for the company principals to reside in?

A) Inspections are prohibited on personal-lines policies.
B) Liability could extend to other, unrelated operations of that numbered company.
C) Coverage for fire damage varies greatly between personal-lines and commercial-lines.
D) Policy wordings restrict the named insured to an actual person.

2. How much would Company B be required to pay for an insured loss of $200,000 if all three insurers' wordings have a contribution clause?
Insurer | Amount Insured
Company A | $300,000
Company B | $80,000
Company C | $20,000

A) $40,000
B) $20,000
C) $80,000
D) $25,000

3. What should a broker do when selecting coverage for a client?

A) Ensure that only standard policy wordings are used
B) Place the policy with the insurer that has the most legally-worded policies
C) Compare wordings based on an analysis of the client's needs
D) Overinsure the client to protect the broker from an errors and omissions claim

4. What aspect of communication involves parties interpreting verbal and non-verbal cues?

A) Matching
B) Building rapport
C) Passive exchange
D) Active listening

5. Priya, a broker, receives a call from a prospective client, Umberto. Priya handles Umberto's inquiry and at the end of the call asks how he heard about her brokerage. He states that his manager at work has their home and auto coverage placed with Priya's brokerage. Which prospecting method would Priya check off on her questionnaire?

A) Upselling
B) Cold calling
C) Marketing
D) Cross-selling

Solutions: