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HDI QQ0-400 valid - in .pdf
- Exam Code: QQ0-400
- Exam Name: HDI qualified customer supprot specialist(css)
- Q & A: 120 Questions and Answers
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- Exam Code: QQ0-400
- Exam Name: HDI qualified customer supprot specialist(css)
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HDI QQ0-400 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Incident and Problem Management | 30% | - Problem identification and root cause analysis - Incident handling and resolution process - Escalation procedures and workflow |
| Customer Service Delivery | 30% | - Service delivery principles and standards - Communication and interpersonal skills - Documentation and knowledge management |
| Quality Management & Continuous Improvement | 20% | - Basic continuous improvement concepts - Customer feedback and satisfaction measurement - Service level metrics and KPIs |
| Service Management Fundamentals | 20% | - IT service management overview - Roles and responsibilities in support environment - Basic support tools and technologies |
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