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Oracle 1Z1-456 Exam Syllabus Topics:
| Section | Objectives |
| Accounts and Contacts Management | - Customer data management
- 1. Contact relationship management
- 2. Account creation and hierarchy
- Data quality and duplication management
- 1. Duplicate prevention strategies
- 2. Data enrichment and validation
|
| Sales Forecasting and Reporting | - Forecasting methods
- 1. Quota and target management
- 2. Pipeline forecasting
- Reports and analytics
- 1. Performance dashboards
- 2. Standard sales reports
|
| Application Administration and Setup | - Security and roles
- 1. Access control configuration
- 2. User roles and permissions
- System configuration
- 1. Business process configuration
- 2. Sales application setup
|
| Oracle Fusion CRM Fundamentals | - Navigation and user interface
- 1. Sales dashboard and workspace navigation
- 2. Personalization and user preferences
- CRM concepts and Oracle Fusion CRM overview
- 1. Fusion CRM architecture overview
- 2. Customer relationship management principles
|
| Sales Process Management | - Lead management
- 1. Lead conversion processes
- 2. Lead creation and qualification
- Opportunity management
- 1. Opportunity lifecycle and stages
- 2. Forecasting and pipeline management
|
Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:
1. After creating custom fields for opportunities, you are ready to import legacy data into the Fusion system. Which step is necessary before the opportunity data can be imported?
A) No special configuration steps are necessary before legacy opportunity data is imported into custom fields.
B) Navigate to the Application Composer. Select the Enable import / Export check box for each custom field in the Import / Export section.
C) Navigate to the Application Composer. Click the Refresh button in the Custom Objects section.
D) Navigate to the task:Manage Import / Export for Custom Fields. Click the Synchronize button.
E) Navigate to the Application Composer and click the Generate button in the Import and Export, section.
2. A company wants to use the Assessment template as part of their lead processing. Select the correct sequence of activities of activities for creating the Assessment template in Oracle Fusion Sales.
A) Enter Assessment Template Details --> Enter Questions & responses--> Configure Ratings --> Edit Questions / Weights --> Configure Score Rating attribute --> Associate Task Templates
B) Enter Assessment Template Details --> Configure Ratings --> Enter Questions and Responses --> Associate Task Templates --> Configure Score Rating attributes--> EditQuestions/ Weights
C) Edit Questions/Weights --> Enter Assessment Template Details --> Enter Questions & Responses --> Configure Score Rating attributes --> Associate Task Templates --> Configure Ratings
D) Enter Assessment Template Details --> Configure Ratings --> Enter Questions & Responses -> Edit Questions/Weights --> Configure Score Rating attributes --> Associate Task Templates
E) Edit Questions/ Weights --> Enter Assessment Template Details --> Configure Score Ration attributes --> Enter Questions & Responses --> Associate Task Templates --> Configure Ratings
3. The sales manager has accidentally created -several custom fields with incorrect data types. Identify the correct set of steps to be performed to correct the Field types for the new custom fields.
A) Rename the fields, save, and create new fields with thecorrect field types.
B) Remap the fields to the correct field types.
C) Delete the fields and recreate the Fields.
D) Modify the custom fields with correct Field types.
E) Rename the fields, save, and go back and change the field types.
4. An organization is implementing close opportunity management functionality. Select three profile options available to configure the close opportunity management process in Oracle Fusion Sales.
A) Close Opportunity Reference Enabled
B) Close Opportunity Competitor Enabled
C) Close Opportunity Win/Loss Enabled
D) Close Opportunity Status Enabled
E) Close Opportunity How Enabled
5. You are the administrator in charge of Oracle Fusion CRM configuration. When your company decides to expand their market to other countries, you are asked to create a new role in the application: VP of Foreign Marketing.
Identify the two tasks that must be performed when you create the role.
A) Set the member flag to true.
B) Assign the new user to the partner resource role type.
C) Assign the role to the employee's team.
D) Assign the role directly to the resource.
E) Set the manager flag to true.
Solutions:
Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B,C,D | Question # 5 Answer: B,D |