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Pegasystems Pega Certified Senior System Architect (PCSSA) 85V1 Sample Questions:

1. A report needs to list the user ID of the manager of the operator who creates a time-off case. The report provides information from the MyCo-HR-SelfService-Work-TimeOff and Data-Admin-Operator-ID classes.
Which two options satisfy the business outcome? (Choose two.)

A) Use an association rule to join operator information to each case.
B) Configure a class join on the report definition to join operator information to each case.
C) Add the operator ID to the report definition as a parameter.
D) Specify both classes in the Pages & Classes tab on the report definition.

2. You are asked to create four reports. Which report would require joining classes?

A) A list of all cases and the assigned user for each case, with child cases categorized by the case ID of the parent case
B) A list of all worklist assignments grouped by the operator who is performing the action
C) A list of flow actions and average turnaround time, categorized by Performer
D) A list of all cases created by the operator along with the work status of each case

3. Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR). What is the best way to implement this requirement?

A) Use a ToWorklist router and Pega's Get Next Work functionality
B) Use a ToWorkGroup router and Pega's Get Next Work functionality
C) Use a ToLeveledGroup router and Pega's Get Next Work functionality
D) Use a ToWorkbasket router and Pega's Get Next Work functionality

4. An application includes three case types. Members of the App: Users access role are not allowed to run reports for one of the case types.
Which two configurations can you apply to satisfy this requirement (Choose Two)

A) Apply an Access When record to test for the user role to the Run reports action in the Access Manager.
B) Create an Access Deny record and set the Run reports action to No Access.
C) Apply an Access When record to test the case type to the Run reports action in the Access Manager.
D) Use the Access Manager and set the Run reports action for the case type to No Access for the user role.

5. Which layer of the Enterprise Class Structure contains generalized assets that are then extended by specific implementations?

A) Implementation
B) Organization
C) Division
D) Framework

Solutions: