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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. You are having difficulty diagnosing a problem. You suspect a firmware issue that might be solved by a BIOS upgrade.
What should you do before performing the upgrade?

A) Download the HP BIOS compatibility utility, and run BIOS diagnostics.
B) Export the certificates and encryption keys from the Trusted Platform Module (TPM) because a BIOS upgrade removes all certificates and keys.
C) Check the HP Website to see whether the BIOS update addresses the specific issue, and make sure the customer is okay with upgrading their BIOS.
D) Upgrade the BIOS right away because that tends to solve most problems in less time.

2. Which critical BIOS functions must you perform when replacing the system board? (Select two.)

A) Access the BIOS to configure the version of Windows that the system will use.
B) Access the BIOS to reset the system ID and/or device serial number.
C) Access the BIOS to configure the system board for the correct memory and processor speed for optimal performance.
D) Update the BIOS to the latest revision or to the revision requested by the customer.
E) Access the BIOS to disable Virtualization Technology (VT) for the initial startup, and then re-enable it.

3. What is a Stock Keeping Unit (SKU)?

A) A number that identifies a unit with all the options added but does not include service warranty 01 software
B) The factory basic build with all fixed components (modules) installed
C) A number that identifies a unit that includes only standard configurations that are unchangeable and remain the same across regions
D) A number that identifies the entire preconfigured package as purchased by a customer

4. What is the correct way to clear the CMOS memory on an HP notebook?

A) Disconnect all power sources (cable and battery), remove the RTC battery, short the RTC battery connectors with a screwdriver, reconnect the RTC battery, reassemble the notebook, and reconnect power.
B) Disconnect all power sources (cable and battery), remove the CMOS jumper access panel, move the jumper to the third position (the reset position), reconnect power, turn on the notebook, move the CMOS jumper back to the normal position, disconnect power, reassemble the notebook, and reconnect power.
C) Disconnect all power sources (cable and battery), remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the notebook, and reconnect power.
D) Disconnect all power sources (cable and battery), remove the CMOS button access panel, press and hold the CMOS button for five seconds, replace all components, and reconnect power.

5. Which statement best describes how the switchable graphics feature functions in HP notebooks?

A) The switchable graphics feature uses the discrete GPU for graphics-intensive applications and the UMA graphics controller for other applications.
B) The switchable graphics feature is an AMD-only technology for adding up to three external displays through the DisplayPort, HDMI, and VGA ports.
C) When configured in the BIOS, the switchable graphics feature determines whether the notebook is connected to the power supply and automatically uses only the discrete GPU for all graphics processing.
D) The switchable graphics feature is an Intel-only technology that enables the GPU to enhance processor-intensive applications by switching some of the application threads to GPU threads using the less power-intensive GPU for processing data.

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