Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

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Understanding technical and functional aspects of Configuring Call Flows

The following will be discussed in Genesys GEO-807 exam dumps:

• Create and configure operations that comprise an Interaction Attendant menu
• Email Operations
• Overview of Interaction Attendant user interface
• Recognize and use the files and storage structure used by the Interaction Attendant
• Default Auto Attendant set of menus and operations
• Overview of Custom Profiles
• Publish, import, and export a new Interaction Attendant configuration
• Overview of Default Schedule
• Queue Operations
• Structure of a Node
• Email Profiles
• Standard Inbound Operations
• Schedule Configuration
• Overview of Default Profile
• Email Schedules
• Manage Voice Prompts