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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business wants to create an OmniScript that allows call center agents to schedule field service appointments with customers. The process needs to retrieve available appointment dates from an external system via a REST A [ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmation should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers

A) HTTP Action
B) Multi-select
C) Text Area
D) Text Block
E) Select

2. A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?

A) Embed the existing OmniScript as a reusable component within a new Community OmniScript.
B) Deploy the existing OmniScript to the Community portal using OmniOut.
C) Duplicate the existing OmniScript and deploy the new script on the website.
D) Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.

3. A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is acustom object, related to the Patients object.
For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?

A) Salesforce list view with custom buttons/links
B) OmnlScript with multiple Step elements
C) Single FlexCard with multiple actions
D) Multiple FlexCards with single action

4. An existing OmniScript used to capture and update customer information displays the following information on the same page:
* Name
* Age
* Street
* Last name
* Postal code
* Gender
* State
* Phone
* City
* Country
* Email
Users report that the information displays in no specific order. Users experience errors when filling the information because it is not categorized. The process fails after submission because the mandatory fields are blank.
How can the consultant improve the user experience of the OmniScript?

A) Use a Section to break the information and Headline to the title and a required icon in the input
B) Use a Visualforce Page with the categories, labels, and the required validation
C) Use a template for each category and add custom code for the required validation
D) Use Block elements to group and required property checked in some of the inputs

5. A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:
* Allow the user to enter contact and address information
* Require the user to enter age, gender, and optionally income bracket
* Compute a discount percentage per product based on the customer data provided
* Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements?
Choose 3 answers

A) Integration Procedures
B) OmniScript
C) FlexCard
D) Calculation Procedures and Matrices
E) OmniStudio Action

Solutions: