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Salesforce Certified Slack Consultant Sample Questions:

1. Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?

A) Org-wide default channel, required
B) Multi-workspace public channel
C) Org-wide default channel, optional
D) Org-wide channel, required

2. What role does the Slack account team have in a client engagement?

A) They are the main client-facing team members during your engagement.
B) They are responsible for setting up the Slack Connect channel to connect with your client team.
C) They are responsible for making all necessary configurations into your client's Slack instance.
D) They will partner with you for the overall success of your client and serve as your point of escalation for any issues.

3. Your client is launching Slack for the first time, using an IDP that supports SSO and SCIM. They want to ensure users will have access to Slack and that admins will be able to seamlessly provision users at launch.
What should you recommend as a best practice prior to launch?

A) Set up only SSO ahead of launch.
B) Set up only SSO before launch and evaluate if SCIM is necessary after launch.
C) Set up both SSO and SCIM before launch.
D) Set up only SCIM before launch. SSO can be set up after launch.

4. During your discovery, you notice that your client has challenges with triage and issue resolution. Employee questions are answered in many different channels, which makes it difficult for a "search first" culture to be promoted. You determine that creating channel naming conventions and dedicated triage and issue resolution channels will help solve these challenges.
Which channel prefix will best signal to employees that the channel is dedicated to answering their questions?

A) #search-first
B) #hello
C) #security
D) #help

5. Your client is migrating to Enterprise Grid and is looking for guidance on how to manage guest users that will need to retain the same level of access to Slack post-migration.
What should you suggest?

A) Enable the option to bypass SSO for guests.
B) Convert guests to multi-channel guests.
C) Collaborate with guests via a Slack Connect channel.
D) Convert guests to full members.

Solutions: