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- Exam Code: 820-605
- Exam Name: Cisco Customer Success Manager
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- Exam Code: 820-605
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Cisco 820-605 Exam Certification Details:
| Duration | 120 minutes |
| Number of Questions | 55-65 |
| Exam Registration | PEARSON VUE |
| Recommended Training | Cisco Customer Success Manager (DTCSM) v2.1 |
| Exam Code | 820-605 CSM |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Exam Price | $250 USD |
| Exam Name | Cisco Customer Success Manager |
| Sample Questions | Cisco 820-605 Sample Questions |
Cisco 820-605 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Success Plan Creation and Development | 25% | - Defining measurable business outcomes and success criteria - Building comprehensive success plans - Customer discovery and requirement analysis - Aligning solutions with customer goals |
| Customer Lifecycle Management and Value Realization | 20% | - Engagement models and touchpoints across the lifecycle - Usage data analysis and insight generation - Demonstrating value and ROI to customers - Health score assessment and risk management |
| Customer Success Industry and Framework | 15% | - Core concepts and value of customer success - Cisco customer success methodology - Roles and responsibilities of a Customer Success Manager |
| Renewal and Expansion Opportunities | 15% | - Building long-term customer loyalty and advocacy - Driving successful renewals and contract extensions - Identifying expansion and cross-sell/upsell opportunities |
| Adoption Barrier Identification and Management | 25% | - Implementing adoption acceleration frameworks - Identifying technical, operational, and organizational barriers - Monitoring and reporting adoption progress - Strategies to remove or mitigate adoption obstacles |
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