820-605 Practice Test Give You First Time Success with 100% Money Back Guarantee!
All Obstacles During 820-605 Exam Preparation with 820-605 Real Test Questions
NEW QUESTION # 54
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Answer:
Explanation:
NEW QUESTION # 55
What is a key driver that is creating the need for customer success?
- A. portfolio management
- B. advanced specializations
- C. subscription economy
- D. financial resources
Answer: C
NEW QUESTION # 56
Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company.
Which two opportunities can lead to advocacy? (Choose two.)
- A. green health scores over intermittent time periods
- B. results that are not measurable
- C. moments of success when the customer acknowledges progress
- D. continuing results based on unexpected value
- E. successful contract renewal
Answer: C,D
NEW QUESTION # 57
How can Customer Success Plan tracking drive additional license purchases?
- A. The Success Plan tracks the number of technical support cases opened.
- B. The Success Plan tracks the mean time to failure of the solution.
- C. The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.
- D. The Success Plan tracks gains in user productivity and communicates this back to the business.
Answer: D
NEW QUESTION # 58
Refer to the exhibit.
The graph shows a customer with n software product and highlights the number of paid-for licenses (shown with the orange tine) and the number of users actively using the product (shown with the blue line).
Which statement about the customer is true?
- A. The customer's usage is too low to correctly measure the chance of their retention.
- B. The customers usage has seen a recent decline and the chance of them churning will be higher.
- C. The customer has a high probability to renew and will include an expanded opportunity.
- D. The customer has increased usage, which shows a strong indicator of renewal.
Answer: A
NEW QUESTION # 59
The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)
- A. business growth
- B. sustainability
- C. cost efficiency
- D. time to market
- E. employee satisfaction
Answer: A,D
NEW QUESTION # 60
A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?
- A. Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.
- B. Assign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.
- C. Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.
- D. Research the best training available for this new technology and ensure as many IT staff as possible attend the training.
Answer: C
NEW QUESTION # 61
What are two barriers to adoption within an organization? (Choose two.)
- A. agile development model
- B. solution implemented by partner
- C. organizational silos
- D. centralized IT organization
- E. inadequate knowledge and skills
Answer: B,E
NEW QUESTION # 62
Which method is directly associated with evaluating a customer outcome?
- A. benchmarks
- B. milestones
- C. metrics
- D. key performance indicators
Answer: A
Explanation:
One way that we can deliver value to this individual is by sharing industry best practices around the use of our solution set as well as benchmark data on how their organization is performing versus industry peers.
NEW QUESTION # 63
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
- A. Quarterly Success Review build and delivery
- B. service introduction to confirm that they know how to submit service issues at the go live
- C. initial user group identified and their use cases confirmed
- D. additional features that will align with the business outcomes
- E. customer's stakeholders and their business outcomes
Answer: A,E
NEW QUESTION # 64
As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?
- A. Make the story for internal use only.
- B. Explain that this is a role metric that is needed to satisfy quotas.
- C. Talk to senior management to explain the benefits of success story creations.
- D. Offer the customer free products or services as an incentive.
Answer: A
NEW QUESTION # 65
While talking to employees of a customer's front-line operations, a Customer Success Manager learns that the team is evaluating a competitive solution for an existing solution they own but use minimally. What is the next step the Customer Success Manager should take after this conversation?
- A. Invites the stakeholders to attend technical training on different product use cases.
- B. Educate the operations team on the features and capabilities of the existing solution.
- C. Ensure the customer's procurement team is aware of the existing solution and its usage history.
- D. Host a discovery session with stakeholders to identify challenges and desired outcomes.
Answer: D
NEW QUESTION # 66
Which two outcomes are expansion opportunities within customer success? (Choose two.)
- A. purchase of a new solution
- B. expansion of solution services
- C. deployment of solution
- D. expansion of solution features
- E. renewal of solution subscription
Answer: B,D
NEW QUESTION # 67
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi a. In which stage is the customer?
- A. Expand
- B. Optimize
- C. Adoption
- D. Advocate
Answer: D
NEW QUESTION # 68
Which element evaluates a customer outcome?
- A. benchmarks
- B. milestones
- C. metrics
- D. key performance indicators
Answer: A
NEW QUESTION # 69
Which statement describes the difference between customer success and customer sales?
- A. Customer sales is about selling solutions to meet business needs Customer success is about getting customers to utilize those solutions to get the value they intended.
- B. Customer sales is about getting customers to utilize their solutions to get the value they intended Customer success is about making sure the customer deploys the solution within an effective timeline.
- C. Customer sales is about selling solutions to meet business needs Customer success is about finding product opportunities for sales as the customer utilizes their current solution.
- D. Customer sales is about getting customers to utilize their solutions to get the value they intended Customer success is about expanding the customer's portfolio.
Answer: B
NEW QUESTION # 70
Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?
- A. The customer's usage is too low to correctly measure the chance of their retention
- B. The customer's usage has seen a recent decline and the chance of them churning will be higher
- C. The customer has increased usage, which shows a strong indicator of renewal
- D. The customer has a high probability to renew and will include an expanded opportunity
Answer: B
NEW QUESTION # 71
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)
- A. technical barrier
- B. process barrier
- C. product barrier
- D. cost barrier
- E. cultural barrier
Answer: B,E
NEW QUESTION # 72
......
Fully Updated Free Actual Cisco 820-605 Exam Questions: https://www.validbraindumps.com/820-605-exam-prep.html
Free 820-605 Questions for Cisco 820-605 Exam [Jan-2024]: https://drive.google.com/open?id=1eoRpzupZD3c0vNuRL_G47M3GfvfYwVGd