[Dec 22, 2021] GCP-GC-REP Sample with Accurate & Updated Questions
GCP-GC-REP Exam Info and Free Practice Test | ValidBraindumps
NEW QUESTION 10
What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?
- A. Away
- B. Busy
- C. Break
- D. Available
Answer: C
NEW QUESTION 11
Which of the following reports are aggregated daily? (Choose two.)
- A. Agent Metrics Report
- B. Agent Quality Details Report
- C. Agent Login-Logout Details Report
- D. Agent Metrics Export Report
Answer: A,C
NEW QUESTION 12
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
- A. Agent Metrics Report
- B. Agent Quality Details Report
- C. Agent Activity Summary Report
- D. Agent Login-Logout Details Report
Answer: C
NEW QUESTION 13
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.
- A. Genesys Cloud Supervisor
- B. Genesys Cloud Reporting
- C. Genesys Cloud User
- D. Genesys Cloud Admin
Answer: B
NEW QUESTION 14
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
- A. True
- B. False
Answer: B
NEW QUESTION 15
After Call Work for callback interactions is always .
- A. Zero
- B. One
- C. Two
- D. Based on the agent status
Answer: A
NEW QUESTION 16
How can we monitor the real-time statistics for all queues?
- A. Performance > My Queues Activity
- B. Performance > Queues Activity
- C. Performance > Queues Performance
- D. Performance > Queues
Answer: B
NEW QUESTION 17
How is an Incoming Call represented in reports?
- A. Inbound
- B. Offered
- C. Calls Received
- D. Incoming
Answer: A
NEW QUESTION 18
What is the maximum limit for creating performance dashboards for private users?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 19
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for
.
- A. 14 days
- B. 90 days
- C. 7 days
- D. 30 days
Answer: A
NEW QUESTION 20
Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?
- A. Agents Wrap-Up Interval Detail
- B. Agents Schedule Detail
- C. Agents Interactions Detail
- D. Agents Wrap-Up Detail
Answer: D
NEW QUESTION 21
Select the available templates for adding widgets to a performance dashboard. (Choose four.)
- A. Text
- B. Grid
- C. Chart
- D. Metric
- E. Interaction
- F. Agent Status
Answer: B,C,D,F
NEW QUESTION 22
Which definition matches the performance view for Dashboard?
- A. It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
- B. It is used to monitor real-time contact center metrics.
- C. It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
- D. It is used to view historical data only.
- E. It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
Answer: A
NEW QUESTION 23
What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?
- A. ATT
- B. ACW
- C. AHT
- D. ASA
Answer: D
NEW QUESTION 24
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